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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Processing Standards Ensure that processing capabilities are geared up to achieve accuracy as per the service level standards and strive to exceed the standards focusing on superior service.
Operational efficiency Ensure that the personnel of the unit are adhering to the procedures set in the operating manuals in order to achieve optimum efficiency in the conduct of their jobs. Handle exceptions from the norms and initiate corrective and preventive actions.
Inhouse Service Standards Ensure that all queries related to routine activities are responded to within the time frames pre-specified.
Escalation Keep Supervisors and Head Retail onboarding Nepal advised of the exceptional occurrences, to enable appropriate action.
Compliance Ensure that all laid down procedures, central bank regulation and key control standards are adequately followed.
Reporting Keep respective Supervisor and Head liability Ops onboarding of the regular operations of the unit.
CDD and Anti Money Laundering Ensure timely understanding and compliance with all the applicable regulations of the bank, group and country including money laundering prevention and CDD.
Outserve Embed a customer service culture through the departments out serve initiatives and participation in countries out serve initiatives.
Adhoc responsibilities Carry out any special tasks or projects that may be required from time to time as assigned by Checkers of liability Operation, Head-Retail On boarding Operation, procedure manual including CDD manual and following all the necessary regulations and guidelines.
Health and safety
Responsible for the health and safety aspects within your area of control.
Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.
Ensure that team members are free to raise and health and safety issues and these issues are addressed appropriately.
Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions.
Cooperates with management to support and promote health and safety in the workplace.
Ensure that own actions do not put others at risk.
Work in a healthy and safe manner.
Encourage others to work in a healthy and safe manner.
Report all accidents and incidents and
Bring to the attention of the management any hazard in the workplace.
Our Ideal Candidate
Clear knowledge of internal operating procedures of all products handled by liability Operations.
Very good knowledge of Anti Money Laundering/CDD Policy of the bank.
Very good knowledge of central bank regulations.
In depth knowledge of eBBS, eSigCap, OB, e-statement, C3, and other surround systems being used by the unit.
Thorough knowledge of groups anti money laundering policy.
Ability to work with nil or bare minimum supervision.
Bachelor's degree in management with some knowledge of accounting, MIS and documentation.
Strong communication skills
Excellent attention to detail
Able to manage a diverse workload, balancing priorities and meeting firm pre-agreed deadlines
A proactive and flexible approach to problem-solving
Experience & Skills:
Clear knowledge of internal operating procedures of all products handled by Liability Operations.
Prior experience in leading a multi-cultural team in a Global organisation
Familiar with latest CDD procedure of individual client and business client, local KYC procedures and unified directive.
Knowledge of Global PPG of retail products
In-depth knowledge of eBBS, eSigCap, eCAR, Online banking, e-statement, C3, DMS and other surround systems being used by the unit and various EUCs used in the unit.
Able to hold credible dialogue at all levels of the organisation, as well as with clients.
Well organized, able to multi-task and balance competing demands
Very good knowledge of Group's Anti Money Laundering Policy of the Bank.
Very good knowledge of Central Bank regulations.
Proven capacity to work on own initiative and with little or no supervision
Experience of identifying and making suggestions for improvements to systems
Experience of working with IT and accounting systems
Advanced Microsoft Excel skill
Moderate Microsoft Word and PowerPoint skills
Experience of working with Credit, Legal, Marketing and IT departments.
Knowledge of financial services industry desirable
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .