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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Document verification and pre-processing for all service related request such as SDC, closures, chqbook request, sweeps, due date changes, loan servicing, OD facility servicing, LPU function etc.. as per RB/ CIB & CB policies and procedures
You will be handling below tasks as an when required
Responsible to handle document reconciliation for scanned images/LPU/Fax and Generic Mail
Handling S&T and LPU generic emails and call backs
Uploads to WF
Act as custodian
Update and circulate MIS
Perform project activities assigned to S&T team
Support to build a supporting culture amongst staff in S&T team
Handle queries, investigations and complaints efficiently
Processing and Controls
Ensure that all transactions are processed as per group policies/ DOI's/ process notes and approved delegated limits.
Meet turnaround times as per the Service Level agreements and productivity standards.
Assist to build a supportive culture for both internal/external customers and ensure delivery standards as per SLAs.
Ensure there is a framework for effective management of operational risks in the transacting and servicing journey for Retail Banking clients and in compliance with applicable internal policies and external laws and regulations across our markets.
Responsible for embedding of Operational Risk Framework linked to journeys related to transacting and servicing in Retail Banking, ensuring appropriate focus on High risk and Very High-risk issues.
Responsible to minimise operational loss and audit failures and in conjunction with country and regional COOs, and RB operations heads to ensure appropriate focus on issues and resolutions in collaboration with business risk management
Work with the relevant NFRCs to ensure processes for transacting and servicing for retail clients are fit for purpose and meet regulatory requirements.
As a member of the Retail Banking COO Management Team, ensure that direct reports execute responsibilities as outlined in the Group Operational Risk Framework.
(a) maintaining a strong and appropriate control environment covering Retail Banking businesses
(b) Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
Accountable to own regulatory audit / inspections on COO teams in country / region as well as offshore service centres through direct reports. Represent the bank as appropriate to regulators.
Responsible for delivering 'effective governance'; ability to challenge fellow executives effectively; and willingness to work with regulators in an open and cooperative manner
Business Continuity Management
Accountable to ensure BCM framework adequately supports the business strategy. Where necessary provide executive sponsorship for major BCM initiatives.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
People and Talent
Provide role model behavior consistent with the Group's vision and values.
Encourage team spirit, strengthening internal relationships and actively involve in resolving any conflicts within the team.
To ensure annual self-appraisals are completed and submitted to HR on time.
Foster team spirit and strengthen internal relationships to achieve One Bank objectives.
Functional Partners including Risk, Compliance, HR, Finance, Legal, Audit, CMS. Trade etc.
C&IB, COBAM, CRC and TM and FM
GLS, OBL, SCI team
Our Ideal Candidate
Academic or Professional Education/Qualifications: As per Bank's requirements and HR policy
Licences and Certifications/accreditations: None
Professional Memberships: None
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .