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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate (1) To overview the Unit's operation in the absence of the Manager. (2) To act as the relief officer for her peers during their absence. (3) To provide a high level of quality support and advice to departments and branches on all documentation related problems and matters. (4) To ensure efficient and effective scope of operations is always in place within the Unit covering various operational processing, system functionality and support, customer services. (5) To streamline workflow and procedures and introduce automation process in order to cope with the ever changing needs of the market and ongoing expansion of businesses. (6) To promote the concept of cross-function support, multi-skills training and experiences sharing to all staff member of the department. (7) To provide full operational support to various business initiatives as driven by Value Streams and/or other service delivery channels. (8) To balance and to allocate suitable manpower and resources for "high and low" business seasons according to marketing conditions and needs. (9) To cultivate good channels of communication with colleagues at all levels and listen to their comments and feedback on any concerned matters. (10) To stimulate staff morale within Retail Banking Operations and help to resolve any arising problems and grievances. (11) To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. (12) To assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .