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Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To review and address any audit issues with follow up and monitor/validate the preventive actions taken
To coordinate and review internal/external CSA, process risk maps and implement any other operations risks management tools within CBO
To monitor customer feedback/complaint and ensure cases are settled on time with appropriate improvement/rectification action
To ensure all operational issues and risk events are timely escalated and rectified
To raise staff risk awareness by sharing risk events and audit issues of other departments/countries and providing briefing/training sessions
To coordinate the MIS reporting of quality and risk level of CBO and facilitate management decision in an accurate and timely manner
To assist to drive quality assurance programs by reviewing the operations across the teams and leverage best practice
To conduct regular health check on high risk areas of areas of common concern
To conduct health check of Outsourcing Service Provider control procedure.
To assist the management in ad-hoc projects
Degree in Business, Finance, Process & Risk Management or related disciplines
6-8 years' experience in risk management preferably operational risk management area
Good quality and risk control mindset on operations
Good interpersonal and communication skills
Good appreciation of banking/commercial laws and Consumer Banking related regulatory rules
Good appreciation of computer systems
Take challenges, adaptive to changes and multi-tasking
Knowledge of various Consumer Banking product features preferable
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.