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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The role holder is accountable for the service delivery (through service, cost and risk levels) of an entire unit for a set of products across one or more geographies. They ensure effective risk mitigation and continuous service improvement through strong engagement of a number of teams, financial and change management.
To assist the GBS FMO Product Head in managing of all BAU functions for Foreign Exchange and Money Market products which focus in two main components - Confirmation and Settlement.
To develop or unleash people's talent & potential
Maintain good service feedbacks with Front Office, Sales , Relationship Manager and different stakeholders
To ensure processes are in compliance to the group standard and reinforcing standardization
To provide Constructive feedbacks within or outside the bank which aligned with FM objectives
The Role Responsibilities
Governing end-to-end operations processing for FX and Money Market products.
Provide or decide business approach in discussion and enforce the best market practices to improve client services
Governing GL Suspense and Nostro accounts imbalances
Ensure control measures introduced to increase operations efficiency and accuracy are adhered to.
Review and signoff DOIs for process and procedures to ensure operational efficiency and effectiveness.
Managing exceptions escalation in terms of operational and settlement risks.
Governing Key Control Indicator (KCI), Key Risk Indicator (KRI) and Controls Sampling Test (CST)
Reviews of Serivce Level Agreement (SLA) and Business Impact Analysis (BIA)
Presenting Country Service Review Meeting (SRM)
Dissemination of Complaince and Anti-Money Laundering regulations and Sanctions to team and implement necessary controls.
Introduce and implement control measures to increase operations efficiency and accurancy
Provides continuous coaching and career development to entire team and people managers
Achieved department budgets and deliver cost efficiency.
Our Ideal Candidate
Qualification & Experience
Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
At least 10 years of relevant experience in Back Office Operations.
Technical Skills & Knowledge
Product Knowledge - Expert
Product knowledge on Derivatives (FX, Rates, Commodity and Credit), Fixed Income, FX, Money Market
Experience of working within treasury function in trade verification or matching or settlements
Process Management - Expert
Capacity Planning - Expert
Operations Risk Management - Expert
Apply now to join the Bank for those with big career ambitions.