CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think \u0022TD\u0022 if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com
Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
WTS Application Services provides 2nd and 3rd level production support for all of the applications and technology platforms used by Wealth Management users and clients. Primary service management accountabilities include incident management, problem management, change management and risk management. The department\u2019s goal is to provide timely, knowledgeable IT support and services for Wealth applications, while managing issues efficiently, optimizing application availability and effectively managing all associated risks. WTS Application Services aims to minimize risk of business impact through timely and effective communication and co-ordination with key stakeholders.
About This Role
The successful candidate will be part of a production support team that provides dynamic, ongoing support and technical expertise to users of various Wealth Management applications. This role is accountable for supporting the key front office Wealth suite of applications. The successful candidate will provide support on a suite of applications which include but not limited to SalesForce (CRM), Croesus, Actimize (Compliance Surveillance), Wealth Desktop, Wealth Client Onboarding and Maintenance, Client Profile and Account Maintenance Automated Material Change, Investment Wealth Planning System, eDoc Portal, Commissionable Trade Query, Client Account Information (CAI) and Mutual Fund Branch Manager Reporting.
Primary accountabilities include: \u2022 Adherence to enterprise incident, problem and change management best practices and standards. This includes working with our internal and external partners to ensure root cause is identified and mitigating steps are implemented to minimize recurrence of issues. \u2022 Timely communication of incidents, frequent updates and preparing comprehensive documentation in incident tickets which meet WTS Application Services\u2019 and enterprise standards. \u2022 Lead root cause analysis on high impacting technical issues affecting Wealth users and clients to identify business and customer impact, problem trends, and to address underlying causes to ensure that issues do not recur. \u2022 Accountable for communicating status updates to management, preparing incident alerts, addressing open tickets in incident ticket queues, escalating issues with internal/external support teams, and leading or participating in post incident reviews, as required. \u2022 Provide subject matter expertise and use of incident/problem management skills in the daily production support of Wealth applications for any connectivity, processing or functionality issues encountered. \u2022 Consistently deliver superior client service and initiate/lead continuous improvement processes that will result in the prevention of potential problems and/or fix shortcomings within existing applications and contribute to improving service and operational excellence to our users. \u2022 Take the lead in delivering integrated business support and solutions. Work with the business to ensure that solutions are consistent with business strategy and requirements while maximizing service availability and minimizing user disruption. \u2022 Participate in project meetings representing WTS Application Services for upcoming implementations. Use subject matter expertise to provide feedback to project teams and management on matters relating to support so that there is a smooth support transition post-implementation \u2022 Take a lead role in application support transition projects and ensure that support requirements have been fulfilled prior to implementation. \u2022 Liaise with project teams to ensure that support teams are prepared when applications are implemented into production. \u2022 Lead vendor support meetings to ensure that issues are appropriately escalated and addressed by vendors. \u2022 Maintain application support documents to ensure that they are reviewed and updated on a periodic basis to reflect any changes/enhancement to applications. Assisting in performing in-depth and complex analysis of data produced for management and executive reporting. \u2022 Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make recommendations towards a successful execution of a permanent solution. \u2022 Ensure that application availability meets and/or exceeds user expectations by maintaining Service Level Agreements and Problem Management Agreements with internal and external service providers \u2013 escalating as required. \u2022 Support a work environment that promotes customer service, quality, innovation and teamwork, and ensure timely communication of issues.
What can you bring to TD? Highly motivated individual with a proven track record to deliver results will possess the following:
\u2022 Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently. \u2022 Ability to remain flexible with shifting priorities and ability to function under deadlines with minimal supervision. \u2022 Ability to multi-task while consistently ensuring that all expected and time sensitive deliverables/materials are met and/or exceeded. \u2022 Strong analytical and problem solving skills with attention to detail to ensure accuracy and completeness of reporting/data. \u2022 Strong provider of knowledgeable customer service in performing problem diagnostics towards resolution while maintaining agreed upon service levels for production availability. \u2022 Solid understanding of the TDBFG Wealth Management businesses and knowledge of the application suite would be an asset. \u2022 Excellent analytical, verbal and written communication skills, combined with strong interpersonal skills will be required to work effectively while supporting other members of the team in achieving unit objectives and providing exceptional client service. \u2022 Strong customer service orientation and a professional approach; ability to interact with all levels within the organization. \u2022 Industry-specific training with knowledge of Incident, Problem, Change, Configuration and Availability Management would be an asset. \u2022 Demonstrate acute sense of business acumen with a strong focus on delivering a superior customer experience. \u2022 Ability to work independently and comfortable making support related decisions during non-business hours when management support is not readily available. \u2022 Act as a first point of contact for issues/escalations during non-business hours. \u2022 Flexibility in scheduling to support non-business hours and weekend activity to fulfill business needs that are conducive to: \u2022 Disaster Recovery test activities \u2022 General Change Management release activities
\u2022 ITIL certification would be an asset. \u2022 This role requires the analyst to be on-call as part of a rotation and to perform planned after hours and weekend activities, as required. \u2022 University / College is preferred or equivalent work experience in the brokerage industry \u2022 SalesForce (CRM) certification (or significant working experience) is an asset.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.