CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Who we are For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise, and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families to the most-successful hedge funds and corporate brands.
Northern Trust's international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur.
What we do We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. What you will do In the Global Derivatives Practice, the Client Service Manager will focus on all aspects of the client relationship within the Derivatives Practice, and act as escalation for queries, serving as a liaison to related support areas. The Client Service manager will be responsible for direct and/or backup coverage of clients activities as well as contribute to team coverage for the broader practice as providing varying levels of technical support and assistance. The role coordinates relatively complex and extensive high profile activities and may have direct interaction with clients and senior management. The individual may also participate in large and/or complex projects and can include pre and post implementation support. The Client Service Manager works under general supervision but should also be comfortable independently managing activities and solutions.
Develop a thorough understanding of the client's support model, strategy and future growth potential while maintain a liaison relationship between clients, internal partners and derivatives operations
Provides support for escalation of issues related to complex derivative products. This may include settlements, trade support, client valuations etc.
Research and analyze complex client inquiries, offering support and providing resolutions as needed
Facilitate team discussions and brain storming sessions to share challenges and solutions across the client base while regularly proposing solutions and/or suggestions to improve level of client service
Consistently operate to reduce operational risk and identify and escalate any potential risk situation
Facilitate continuous process review and improvements and pro-actively manage the change process. Fully evaluate implications of new requirements to existing processes to ensure smooth transitions
Maintain strong working relationship with internal support groups and provide SME input into strategic plans
Participate in Industry events and have strong linkages within the derivatives industry to monitor and assess growing trends to understand competitive environment and recommend changes to existing processes or additions to current service offerings
Excellent oral and written communication skills are required; strong ability to discuss and articulate different derivative functions and operational processes with all levels of management, clients and external asset managers
In-depth knowledge of derivatives operations environment from back or middle office, trade support, BA, etc. along with derivatives products, their structures and behaviors and trade life cycles
Demonstrates excellent analytical, consultative, communication and judgement skills
Strong technical knowledge and understanding of trading, accounting and reporting systems with an emphasis on the complete end-to-end processes, business units, products and deliverables
Familiarity with complex products such as OTC and listed IRS and commodity derivatives, listed equities, various credit products, total return swaps, foreign exchange and interest rate products both bi-lateral and cleared.
Understanding of the complete end-to-end processes, business units, products and deliverables
College degree preferred in Finance, Economics or applied sciences
As of September 30 2019, Northern Trust Corporation had:
$11.6 trillion in assets under custody/administration
$8.8 trillion in assets under custody
$1.2 trillion in assets under management
$124 billion in banking assets
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today!
Want to learn more about our company? Visit www.northerntrust.com
We are a leading global financial institution- Click here to check out our company accolades!
For a private discussion please contact Gez Williams on +61 3 9935 8204.