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The Institutional Investor Group (IIG) is the foundation of the Asset Servicing business at Northern Trust. IIG services clients in the UK, Ireland, Continental Europe, the Nordic region, Africa and the Middle East. It offers a comprehensive suite of services to Institutional Investors worldwide, covering products such as custody, investment products, accounting and performance measurement.
The role will focus on a group of major clients that receive a broad range of services from Northern, to whom the successful candidate will act as the Client Executive, ensuring the smooth delivery of our services and the ongoing profitability of the relationship.
Ownership of client growth, profitability, loyalty, satisfaction
Establish ties with key decision-makers.
Develop understanding of the client's strategic goals and identify ways in which we can help them achieve their objectives to our mutual benefit.
Provide leadership for client driven product development requirements.
Ensure client satisfaction levels are maintained at a high level.
Establish and maintain relationship plans.
Where applicable ensure coordination with the global relationship.
Working within the Relationship Management team: Sales and Profitability Management
Develop, maintain and execute client coverage plans, ensuring effective engagement with all key stakeholders within client organisations
Maintain comprehensive understanding of key industry trends in order to facilitate strategic engagement with clients, developing a consultative and collaborative approach in helping them to navigate change in the investment and regulatory landscape
Ensure long-term profitability of client relationship.
Cross-selling of additional products.
Pricing of new and additional business opportunities for existing clients.
Conduct fee negotiations.
Act as escalation point for the review and collection of fees.
Identify, document and manage client related risk issues.
Effective negotiation of contracts.
Awareness of Product/Counterparty credit/Client credit risk.
Ensure adherence and understanding of Northern Trust KYC/AML procedures Experience
Ability to initiate and deliver change.
Extremely strong interpersonal skills.
Previous exposure to and comfort with dealing with client management.
Highly articulate with good communication skills.
Good networking contacts and abilities.
Methodical, measured and thoughtful.
Ability to present and motivate.
Flexibility to travel as required
Proven ability to influence internally and externally at the highest level
About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
W orking with Us: A s a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies. Build your career with us and apply today.