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Partner with businesses in developing long term analytical plans and strategies covering all bank channels and processes pertaining to Collections and Credit Initiation Ops requirements - to drive cost efficiency and better resolution. Lead a team of onshore / offshore high skilled resources to identify opportunities and drive solutions using statistical analysis and modelling.
Be responsible for and drive all regional data analytics projects for Collections and Credit Initiation processes
Drive collections efficiencies by analysing credit behaviour and channel preferences by customer segment.
Devise Omni-channel communication strategies for collections - pivot from Analog to Digital.
Identify at-risk customers upfront for accelerated collections actions and offers.
Identify opportunities in credit initiation process to reduce cancellations and drive better turn-around times across all acquisition channels.
Use data insights to drive down acquisition cost - improve throughput coming from digital application channels.
Own projects end-to-end and guide the country Business, Ops, Analytics and Tech partners to align on the project goals and delivery.
Provide thought leadership to conceptualize and identify new uses of data to drive cost efficiencies, improve customer experience and support revenue growth
Own impact assessment, prioritization and delivery of the identified initiatives. Develop and execute on plans, both at tactical (project) and strategic (annual or longer) levels.
Communicate recommendations and performance trends with key stakeholders, senior management and external regulators and work effectively in a global and regionally matrixed environment
Champion adoption of AI/ML tools like NLP, sentiment analysis, text mining, recommender systems to drive efficiencies through automation.
Use a combination of non-modelling analysis and sophisticated statistical techniques such as predictive models, decision trees, segmentation schemes, profiling and design of experiments in day-to-day projects.
Identify and utilize data from both traditional and unconventional internal sources to enhance solution quality in accordance with model governance policy and legal and regulatory requirements
Ensure high staff morale ; Be responsible for coaching, developing, and empowering staff to achieve superior results all aspects of the job
Identify external partners in the Fintech space and work with internal partners in Operations, Marketing, Finance, Risk, Global teams to execute projects and coordinate franchise-wide initiatives
Ensure adherence to Model Governance standards; comply with all policies, legal/regulatory requirements in the model management processes
Bachelor's degree required in a quantitative discipline such as mathematics, statistics, economics, engineering, or operations research. Post-graduate degree strongly preferred.
13+ years of experience in financial services and experience in leading analytical teams is required
Hands-on experience in end-to-end statistical modeling, using techniques such as linear regression, logistic regression, decision trees and random forests
Knowledge on model lifecycle, governance requirements and model deployment
Experience is designing downstream business strategies using models and analytical insights as inputs
Experienced in either SAS, R or Python
Prior experience in collections or operations is preferred
Proven track record of success, with particular emphasis on leading change Personal Skills:
Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies and decision makers.
Strong organizational skills, and ability to multitask in a dynamic environment
Strong written/verbal communication and presentation skills and ability to translate analytical insights into business actions
Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
Promote a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise.
Demonstrated ability to exercise excellent judgment and maintain confidentiality with highly sensitive information
Experience in managing and building a high performing team and providing them with vision, growth and diverse opportunities
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type :Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .