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Description The Business Analytics senior Analyst will be a champion of customer analytics, taking a customer-centric view versus a geographic or product-line view; "connect the dots" across several lines to leverage insights in one area that may apply to another. Direct the processing of large datasets using a wide variety of analytical and data science techniques to uncover insights and produce recommendations and opportunities for operationalizing analytical processes with appropriate technical foresight. Work as a thought partner with lines of business, influencing outcomes often without direct control. Align thinking with and leverage other regional analytics teams.
Ability to link analytical techniques and framework to business goals and/or customer experience
Work closely with all business functions viz., sales & service, segment, product, marketing, control and operations teams to drive the business analytics strategy
Comfortable engaging with business owners, DM partners and technology teams alike and have strong experience in translating business needs into measurable outcome
Regular interaction with multiple stakeholders in the region and countries across multiple functions - business, decision management, technology and AIM
Champion adoption & usage of business analytics capabilities across channels through effective digital insights through performance measurement, education and client experience
Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
6-10 years of experience with exposure to Financial Services, Consulting, Fintech / Technology with minimum 3 years of data analytics experience.
Experience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data mining
Expertise in Business Intelligence, Big Data and/or Analytics, Predictive modeling and data manipulation/extraction from huge / complex databases using SAS / SQL/ R/ Hadoop is highly preferred
Experience in using Big Data platforms and software, e.g. Spark, Python, Hive, Pig etc
Proficient in SAS Programming and SQL.
Ability to develop dashboards using visualization tools like Tableau is highly preferred
Demonstrated passion for numbers, strategic planning skills, financial products / emerging big data technology and how they will impact the consumer experience
Self-Motivated - demonstrated ability to follow through to execution
Strong Communication (both written and verbal), organizational skill, documentation and power point skill in order to make visually impactful presentation / newsletter
Attention to detail is paramount
Perform in a high-energy fast paced environment with tight deadlines
Team player and highly collaborative
Have a 'Can do' and 'Get it done' attitude - do whatever necessary and take full ownership of delivery
------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG ------------------------------------------------------ Time Type : ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .