CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Who we're looking for We are looking for someone who will support our Head of Department in running the daily business and managing the team. You're skilled in the mutual funds industry with an appetite for Private assets product and structures. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. What you'll do
Serve and support the clients of the markets allocated, cover all business streams and act as the interface between SIM EU and internal/external clients on any queries and client-related processes by ensuring appropriate actions are taken
Understand the client's local market & regulatory requirements thanks to regular contacts with the Schroders Sales' teams which enables you to support suitable solutions for SIM EU products implementation
Be responsible for the client on-boarding process for SIM EU products for the dedicated clients
Manage client concerns and official complaints swiftly in line with internal procedures, proactively provide conflict resolution and ensure client satisfaction
Develop and maintain long-term relationships with existing clients, promote new product launches, inform them on new regulations and specific or new market requirements
Review services and processes on a regular basis, assess gap analysis against market practice and the local industry with the mind-set of offering the highest standard of service
Participate in SIM EU or Schroders group projects and initiatives
Continuously embrace opportunities to enhance knowledge by participating in conferences, workshops and trainings, keep up to speed with industry changes and new practices, maintain a good overview of the company's processes and new initiatives
Ensure the service level is of the highest standard by performing tasks in line with internal procedures and policies agreed upon by the relevant counterparties
Take the lead on Institutional Business management: RFP, RFI, set up, follow up, transition whenever required
Train and motivate the teams on areas which need to be improved in accordance with the line manager
The knowledge, experience and qualifications you need
A confirmed experience in a similar position
Fluency in English (verbal and written) is mandatory
Exceptional written and verbal communications skills
High standards of professionalism
Segregated mandates knowledge
The knowledge, experience and qualifications that will help
Excellent organisational skills and capability to work independently, under pressure and with commitment to deliver under tight deadlines
Ability to take decisions / initiatives and to be responsible for the consequences
Forward-thinking, innovative and proactive
Self-educating, curious and pragmatic
Mediation and conflict resolution mind-set
Knowledge of Microsoft Visio or any other flowchart / diagram application
Knowledge of any other language(s)
What you'll be like
You are driven, collaborative, flexible and clients come first. Always.
We're looking for the best, whoever they are Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.