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Fraud Investigator I Location US-CA-El Monte Job ID 2019-7235 Category Other Position Type Full-Time
For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we're ranked among the 30 largest banks in the United States and currently top 5 in "America's 100 Best Banks" by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is seeking a Fraud Investigator I. The Fraud Investigator I will report directly to the Fraud Investigations Assistant Manager or Fraud Investigations Team Lead. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required. Seeking a self-motivated individual with the ability to adapt to changing priorities. Must be analytical and focused with the ability to analyze documents and reports. A degree of creativity and lateral thinking is expected.
Investigate suspected fraud events involving high dollar loss exposure and complex case details with the goal of reducing potential loss exposure while being compliant with applicable policies and procedures
Review detection reports that monitor suspicious activity
Conduct analysis and research of account activity to assess levels of risk and detect fraudulent activity
Utilize bank systems, resources, policies and procedures to evaluate accounts and situations that may require unique treatment and a specialized approach
Interview victims, witnesses and/or suspects in order to obtain details of an incident
Recommend actions related to the accounts and relationships
Provide guidance to business partners to ensure appropriate actions are taken to mitigate losses and loss exposure
Create and submit appropriate internal and external reporting of suspicious/fraudulent activity
Assist department staff with daily work as necessary to keep department responsibilities within service level agreements
Identify inaccuracies, inefficiencies or deviations and work with Fraud Investigations Assistant Manager or Fraud Investigations Team Lead to address
May assist with validation testing for various departmental risk processes and technological upgrades
May facilitate training as needed
Present case summaries to management staff as needed
Meet departmental goals satisfactorily
Strong written and verbal communication skills
Proficient in MS Word, Excel, Power Point and Outlook
Three years of experience in loss prevention/fraud investigation, preferably with a financial institution
Experience with Check Fraud Claims, conducting investigations of confirmed and unconfirmed fraud
Possess knowledge of BSA/AML/OFAC Laws/Regulations and comply with these laws and regulations.
Ability to organize and prioritize multiple tasks while consistently meeting deadlines and delivering quality work
Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contacts
Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? for general consideration. East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.