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Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.
Client Service Management contributes to Wellington Management's mission by delivering first class client service across the full breadth of business channels and markets covered in the Americas region. The Client Analyst ('CA') will work closely with Client Service Managers and be accountable for coordinating client related activities within our Client Service Group (CSG), as well as other Wellington line functions to ensure that we successfully deliver on the agreed upon operating and reporting requirements of each of our client relationships.
The Client Analyst, in conjunction with the relevant Client Service Manager, provides timely and accurate support to the Global Relationship Group (GRG) and their clients. The analyst will work closely with all members of the Client Service group, as well as many other functional areas of the firm, on a portfolio of assigned accounts. He/she will coordinate and conduct analysis of client portfolios, respond to inquiries on a wide variety of topics, and perform other tasks as appropriate. Client Analysts also participate in various projects and cross functional working groups related to the Client Service Management function. Key responsibilities include:
Work closely with GRG in support of a number of assigned relationships from a client service stand point
Research and respond to day to day client (or their agent) directed questions including ad-hoc service and operational inquiries
Conduct analysis, initiate investigations, and respond to internal and external ad-hoc inquiries on a wide variety of topics including portfolio and product specific information, investment guidelines, compliance issues, legal contracts and fee inquiries
Collaborate with other teams, and identify internal experts to respond to client issues in a timely manner
Co-ordinate production and timely delivery of any materials for client meetings including presentation books and briefing memos.
Develop an understanding of the depth and breadth of Wellington Management's product offerings
Involvement in the account opening, transition management, account restructuring and account closing processes
Monitor formal service levels to clients based on size, revenue, and other criteria
Capture and maintain client and consultant data in relevant internal systems
Act as a point of contact for various groups within client and consultant organizations
Participate in in-house client meetings and conference calls as appropriate
Establish and maintain relationships with a broad range of our US institutional clients
Command a knowledge of the investment business, marketplace, and client investment trends
The Client Analyst will have 3-5 years professional experience within the investment management industry, with strong investment and capital market knowledge. Previous or direct experience supporting client relationships is viewed positively. A college degree is desirable and a CFA/MBA preferred. Sound business judgement, strong communication skills, and the ability to express oneself in both individual and group settings are a must.
Demonstrate a good understanding of capital markets and/or investment product, to facilitate comprehension of client/consultant inquiries and requests
Strong academic credentials, coupled with (or willingness to pursue) a relevant professional qualification, e.g. CFA;
Excellent communication skills, both oral and written
Attentionto detail: The ability to not only pull data from the various applications available, but to take a step back and be able to understand whether the data makes sense and consistently produce accurate and timely deliverables
The ability to work independently, in a fast-paced and team-oriented environment, where priorities change frequently and deadlines are often under significant time pressure
Strong proactivity and ability to run with tasks from start to finish
Team player: willingness to pitch in whenever asked and operate in a team-oriented environment
JOB TITLE Client Analyst
JOB FAMILY Client Services
LOCATION 280 Congress
As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMCANINQ@wellington.com .