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Dispute handling for our local and international customers for the overall processing of American Express, Diners Club, Discover, JCB, MasterCard, Union Pay International and Visa payments;
Main contact to our merchants for any dispute related matters in their day to day business and providing solution to resolve chargeback cases;
Managing and collate necessary documentations to support chargeback cases;
Responsible in managing and responding to internal communication that is related to dispute cases;
Prepare and maintain the Standard Operating Procedure (SOP) and others related documentation for Chargeback process;
Managing the reporting on chargeback matters be it daily, weekly or monthly based on specific customer preference;
Own the dispute account and ensure necessary actions is performed on timely manner in order to reduce the operational risk;
Perform the overall process for write off on operational losses due to Chargeback and prepare the necessary documentations for submission of approval to the higher management be it internal or external parties.