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Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required
Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions
Identifying possibilities of process optimization
At least 1 year experience in banking operations, preferably with direct client contact
Very good command of English and French, Italian or Spanish - minimum C1
Transaction processing knowledge will be an asset
Good knowledge of Microsoft Office
Investigative & analytical skills
Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
Ability to work independently within a team environment
Perfect organization skills, ability of problem solving, making accurate and quick decisions
Opportunity to work in an international environment
Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies
Development opportunities within existing department structure
Unique possibility to obtain specific knowledge about European payment flows and clearing systems
Participation in cross departmental projects within payments area
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL Time Type :Full time Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .