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The Production Support Analyst will serve as the focal point for resolution of system issues worldwide, including primary contact with the technical resources supporting P&A core technology. The Production Support analyst will also communicate the priorities to the technical resources including production support, development and testing. In addition, the Production Support analyst will periodically review the systems issues with the Systems Liaisons to determine areas where systematic solutions may be utilized.
TECHNICAL ISSUE RESOLUTION
Resolve the GPA/Flex/Entitlements issue or forward it to appropriate technical resources.
Prioritize any issues requiring significant time or resources with the technical resources.
Point of expertise for junior staff on Product Support -related questions.
Liaises with internal clients and supporting departments for the purpose of obtaining key inputs to service delivery.
Communicate status regularly to Operations Manager.
Regular reviews of all reported items will be scheduled between the Production Support Team, the System Liaisons and the Operations Managers to assess commonly encountered issues.
Perform research and analysis of submitted issues in order to resolve in a timely manner.
Assist P&A staff in designated projects and assignments
Assist and support Team Supervisor.
Performs special projects and other tasks as assigned by the Team Manager.
Recommends and implements improvements to current process.
Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice
Involvement in departmental ad-hoc projects.
Involvement in the training and development of other team members.
Make recommendations for changes to processes and procedures and prepare documentation for review as required.
Specific Qualifications / Skills:
Strong knowledge of performance systems/applications (PnA, MySS)
Knowledge of performance measurement calculations and standards.
SQL, VBA knowledge
General knowledge of financial services, securities industry and capital markets.
Effective verbal and written communication skills and excellent interpersonal skills.
Attention to detail, accuracy and ability to work towards tight deadlines.
Excellent PC skills, proficiency in Microsoft Office.
Economics/Accountancy/Business related degree (preferred).
3+ years of experience in an Investment Performance (preferred) and/or a Fund Accounting Group
Employee savings plan
Premium life insurance package
VIP medical package
International operating environment
Soft skills trainings
Development sessions with a mentor
Diversity of opportunities across a range of challenging and highly complex activities