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Grow your career at State Street From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other. We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street
Job Summary Provide supervision and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management
In the role of Transfer Agency you will be responsible for
Technical Knowledge / Process Improvement
Ensure that specialist knowledge relating to the team is kept current and disseminated as appropriate and be aware of possible future developments and trends
Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
Ensure an awareness of and adherence to the key TA controls at all times
Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off
Attend and contribute to operational, client, risk, audit and regulatory meetings as required
Communicate relevant information as appropriate up and down the line and escalate where necessary
Attend and actively participate in all team meetings, ensuring communication is open
Manage resources to ensure all queries and tasks are resolved in a timely manner
Work as an effective team member with other internal providers to meet our key deliverables
Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
Focus on development opportunities for your Associate 2's with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
Develop and assign team goals and objectives which are in line with overall organisational goals
Support and champion team integration within the department along with interdepartmental and organisational integration
Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2's with staff in this regard
Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
Promote a positive working environment and good levels of team morale
To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;
To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
To be quality driven, aiming for 100% accuracy and timeliness of delivery;
To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
To communicate and promote the values which reinforce and support a consistent quality culture.
To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE &L) in all tasks and interactions
To be successful in this role, your experience should include
Knowledge and Competency Requirements
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills
Possess excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Typically candidate will have approximately 5 years experience in a similar environment, including at least 1-2 years experience in a management/supervisory capacity.
Experience within Transfer Agency
Accurate, Precise and Organised
Team Oriented, Enthusiastic
Excellent communications skills
Previous knowledge of Transfer Agency systems desirable
Knowledge of Clearstream/Euroclear settlement and SWIFT trading an advantage
Sound procedural, technical and product knowledge of the Transfer Agency business is desired.