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Establishes specialized support service in a specific function or technology. Fulfills transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities in accordance with Bank and industry standards. Follows procedures in the analysis and resolution of internal and external inquiries, requests and issues, ranging from routine transactions to complex portfolio management referring more complex issues to senior team members and/or manager.
Accountable to provide hands-on subject matter expertise in support of the BMO Harris business continuity program. This position will collaborate with individuals from departments across BMO Harris to implement, maintain, and execute business continuity projects that meet the needs of our business units. The Business Continuity Coordinator may work closely with executives, business managers, Information Technology, Risk Management, and various other stakeholders in order to improve resiliency while also sustaining decision-making authority for incident response and disaster recovery.
Partners with leadership, subject matter experts, and plan administrators to develop detailed and comprehensive business continuity plans for each functional area.
Performs and evaluates business impact analyses and risk assessments; develops program policies, plans and procedures and coordinates testing and exercise activities.
Provides training and awareness communications and oversees the execution of continuity and response plans in the event of a business disruption.
Conducts reviews, analyzes requirements, recommends strategies and writes and updates business continuity plans as required.
Coordinates and monitors all project management activities to execute all phases of the full business continuity program lifecycle from program initiation through operational status for all plans.
Develops policies, procedures, templates, standards and documentation in support of the deployment, management and sustainability of the program.
Develops an in-depth understanding of the business processes, assets, facilities, responsibilities, regulatory requirements and interdependencies of the organization.
Performs other job-related duties as assigned or apparent.
Manages and monitors a complex portfolio of work representing a significant amount of risk.
Coordinates and schedules work flow, including approving transactions, and act as the main escalation point for business challenges, as delegated.
Assigns work accordingly to team/ staff members, ensures adequate work flow and meet various cut-off times during the day, as delegated.
Identifies potential risk situations/impacts, makes recommendations or escalates to the manager, and ensures contingency plans exist.
Acts as back-up in the manager's absence and as primary back-up to team members in the event of absence or vacancy.
Monitors various reports and takes appropriate actions, ensuring compliance requirements, audits and verifications are completed in accordance with Bank's P&Ps.
Meets with LOB on a monthly basis to discuss process review QC results and possible process improvement that might address findings. Report results to Manager if concerns or issues arise in the meeting.
Reviews final QC reports for content, message and accuracy prior to submission to Manager and CRMC.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Performs activities such as coordination and scheduling of work, resource forecasting, quality control, training, team coaching and guidance, research and problem. resolution.
Ensures volume goals, turnaround times and quality expectations are met, while maintaining strict adherence to control procedures and compliance regulations.
Processes timely and accurate transactions, audit/reconciliation transactions and resolves discrepancies according to established standards.
Records and verifies data for fulfillment and/or further handling.
Ensures quality control standards are met prior to proceeding with each workflow activity, as required by procedures.
Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements.
Identifies potential risk situations and escalate to more senior team members.
Reviews transactions and requests for compliance with regulatory and Bank requirements.
Communicates with internal partners and external customers to respond to inquiries according to guidelines. Follow-up with business units to ensure issues are resolved.
Performs administrative tasks such as distributing/collecting documentation, archiving historical documentation and assisting in the preparation of management reports.
Participates in continuous improvement of business processes and procedures within the scope of the work team.
Participates in testing and implementation of projects and new/ revised products/ services or processes.
Ensures strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank policies and procedures.
Provide on-the-job assistance, training and other tasks as assigned.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
University degree/college diploma or equivalent work experience.
Minimum of 2 years of experience in business continuity, crisis management or disaster recovery. (Preferred).
Professional certification (CBCP, DRII, BCI, or ITIL) is a plus.
Demonstrated experience conducting business impact analysis and vulnerability assessments for facilities, people, processes and technology.
Knowledge of risk management disciplines, including information security risk, information technology risk, vendor risk, and operational risk.
Experience in using business continuity planning applications and emergency notifications systems.
Adaptable, innovative and detail oriented. Disciplined to solve complex problems, with the ability to resolve issues and drive solutions that create win-win situations.
Excellent written, verbal, presentation and interpersonal communication skills.
Knowledge of standard desktop applications used by the business unit - Solid.
Knowledge and understanding of the business unit's key products and services, processes and controls- Advanced.
Understanding of risk and regulatory requirements of the role- Solid.
Knowledge of departmental systems and applications - Solid.
Knowledge of process and project management - Solid.
Understanding of internal business partner's business, services and organization - Solid.
Knowledge of area of expertise - Advanced.
Analytical and problem-solving skills - Advanced.
Decision Making - Advanced.
Ability to apply analytical, constructive and interpretive thinking to an often unstructured - Strong.
Investigation skills- Strong.
Prioritization skills.- Advanced.
Organizational skills - Advanced.
Customer service skills. - Strong.
Change managerial and leadership skills. - Strong.
Coaching, mentoring and training skills - Strong.
Conflict Management/Resolution - Strong.
Ability to multi-task in a fast-paced environment.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
We're here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.