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As an experienced Infrastructure Support professional, your relentless dedication to innovation will have a positive ripple effect on both innovation and the people who make it. You'll put your experience to work across the board, leading an incredibly talented team in areas like Change Management, Incident and Problem Management. You'll be responsible for management communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll oversee areas like incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
The Global Technology Portfolio Management Office is responsible for oversight and governance of the most critical investments (the "portfolio") within J.P. Morgan Global Technology which includes defining Firm-Wide Standards and Best Practices, monitoring adoption, adherence to control standards and improving predictability of program delivery of the portfolio through proactive identification and timely reporting of thematic risks, issues and delivery roadblocks.
Lead the design, mobilization and running of the Reporting, Analytics and Insight function
Ensuring that consistent and accurate data forms the basis of insightful reporting and market intelligence
Overseeing Analytics and Insights services, data quality enhancement, governance forum reporting (portfolio level) and adhoc reporting.
Creating a governance calendar to coordinate the timely collection of portfolio data
Engage with the Tools team to provide requirements and ensure that current tools are fit for purpose
Define and run the control standards and roles/ responsibilities to maintain ongoing portfolio risk and issue management processes
Identify thematic threats to delivery of components of the GT Significant Program Portfolio
Use information about our current estate to drive decisions on future state
Creation of fit for purpose aggregate reporting which drives transparency and decision making within key governance forums, which takes data from an agreed single source
Overall coordination of a single reporting calendar and timings for all portfolio reporting (when do extracts get taken)
Provide appropriate reporting on portfolio status into Global Technology to meet their information and portfolio needs - which includes the consolidation of achievements that tie back to the GT Vision strategic objectives
Provide input to the following executive reports
Weekly Flash Reporting, Monthly Program Delivery for EMR/MBR, Monthly Strategic Initiatives (aka Jamie deck), Monthly Audit Committee, Monthly OCC Program Delivery Reporting, Quarterly OCC Digital Reporting, Quarterly R&R Reporting
BS/BA degree or equivalent experience
Proven experience with complex IT program and/or project management
Proven strategic capabilities and demonstrable critical thinking across business/technology vision, solutions, strategy, roadmaps and portfolio delivery.
Experience with Waterfall and Agile project management methodologies
Expertise in service, functional area or Infrastructure supported and interdependencies
Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met
Ability to set and drive the business' strategic direction to deliver technology that meets internal and external needs
Knowledge of financial control and budget management
Proven ability in senior stakeholder management and reporting, to provide transparency in program status and ensure issues, risks and change are escalated effectively for resolution
Ability to collaborate with high-performing teams and individuals to accomplish common goals
Excellent written and verbal communication skills at all levels, including ability to communicate effectively with senior leaders and executive stakeholders
High Level proficiency in Project Mgmt., Agile Products and artifacts (Jira, Clarity, Burndown charts, Velocity, Sprints etc. )
GTI (Global Technology Infrastructure)
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
Tech @ JPMC
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.