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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
In general, manage the end to end process for Banca, UT and GI business. Help reinforce the regulatory and compliance processes Need to be flexible, adaptable, agile May at times need to work beyond official working hours for month end inception.
Work closely with BD, BBM, WPMs to drive RP and SP business
Attend BD meeting to discuss and formulate strategies
Using data to identify opportunities and areas of improvement
Conducting coaching on RP products, soft-skills, financial planning concepts
Helping to send admin penders and clear admin penders
Answering calls and queries on Banca
Attending to queries on Sat & or Sun esp. during extended banking hours
Helping to expedite inception by liaising with Manulife and DBS (BD, BBM, Reps) especially on month end.
Attending Region WPM meeting to update on Banca matters
New product launch training
Plan and conduct GI coaching sessions
Highlight errors in GI application, processes to BSMs, service staff
GI performance update to BD, BBM, BSM, Service Staff
Support eGI roll-out and other initiative
Use GI data to identify opportunities and areas to improve
Help clear GI penders
Answering calls and queries on GI
Attending BSM Meeting to update on GI matters
Conduct UT coaching
Help encourage UT participation
Attend to enquires on UT
Process, Operations & Digital
Timely keying in of EBH for the month
Timely keying in and capturing all Banca Appeals cases in Appeals template
Helping to report YFP related errors to ISMO and advising reps on course of action based on ISMO advice
Assisting to clear Banca admin penders, GI admin penders
Vetting and checking on eligibility of Appeal cases and either approving or escalating to Manager or Product for review
Vetting and checking on Hybrid cases and helping to approve Hybrid cases
Compliance, Regulatory and Risk Managemen t
Ensure timely completion of all regulatory and mandatory E-learning, Product Tests, CPD hours, ACA role-play, ACA product tests, uploading of ACA SPOF
Always advocate on the right process for Banca, UT and GI
At self-level, also manage risk and policies by adhering to transport claims policy and submitting claims timely
Participate and support ad-hoc projects such as annual insurance partner kick-off, lunch time talks, etc.
Bachelor Degree in related field with preferably 5 years of banking experience & 2 - 3 years in a supervisory capacity
Ability to guide individual towards achieving the team's goals
Good interpersonal and communication skills
Good sense & oversight on risk awareness
Ownership of results and commitment to personal goals
Knowledge of banking operations and proficiency in presentations to an audience
Proficiency in MS Office
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.