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The Digital & Platform Change team within CIB Operations was established to implement Intelligent Automation (IA) solutions in APAC. IA Comprises of Robotic Process Automation (RPA), Data Management Tools, Data Analytics and Optical/Image Character Recognition (OCR/ICR) tools that enhance efficiency, improve quality of transaction management and automate manual processes.
The primary responsibilities in this role will be supporting the execution of Content & Data Services program - digitizing physical and image documents with OCR/ICR tools in Asia-Pacific across CIB Operations. This will include research & analysis of upcoming innovation tools in the market to augment the program, leading working sessions in Asia-Pacific, conducting roadshows across locations and team, and driving critical process change activities to support the program. There is also an element of using advance Data Analytics and Data Visualization mechanism to intelligently market various IA Content Services tools for business users.
Where needed, this team will work closely with the technology domain owner(s) on the Firm's evolving technology, as well as continued development of robust governance and controls in Content Services.
Collaborate with business leads to drive strategic and tactical roll-out of OCR solutions across APAC CIB Operations
Undertake/drive development of requirements in OCR/ICR tools, serving as a lead in OCR development and support end-users on document automation development
Evaluate newer products or latest cognitive technologies (Machine Learning) to improve existing product offering
Partner with Technology teams based in India and Singapore to enhance integrated OCR/ICR solution, track and forecast progress. Manage project tracking using JIRA following Agile methodology
Develop, publish, and maintain Content Services educational materials (e.g., framework for identifying processes well-suited for OCR/ICR or cognitive automation of document digitization, successful use cases, best practices, demos, relevant trainings from platform vendors)
Manage communications for a wide variety of internal audience and external vendors, and periodic newsflashes to users of Content Services
Degree or Diploma Holder
Strong knowledge of Microsoft PowerPoint, Excel. MS Sharepoint, Xceptor, Tableau, Alteryx knowledge and experience is a plus
Good project management, problem solving and analytical skills
Excellent time management skills; able to manage multiple assignments under tight deadlines independently
Strong command in English (written, oral and presentation). Proficiency in regional Asian Languages is a plus
Good interpersonal skills, exceptional relationship building and influencing skills
Ability to assimilate broad-ranging information quickly and to distil it into key points, while communicating clearly
Self-starter, curious on innovation and hands-on ability to learn newer products in the industry
At least 2 years operations, consulting or project management experience within Financial Services or similar domain preferred