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Client Relationship Associate Location US-TX-Houston Job ID 2019-7218 Category Other Position Type Full-Time
For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi - cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $41 billion, we've ranked among the 30 largest banks in the United States. And since 2010, we have been recognized by Forbes as one of the top 15 best banks in America. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is seeking a Client Relationship Associate. The Client Relationship Associate will under supervision, provide service and portfolio support to Relationship Managers and Portfolio Managers managing and supporting client portfolios. Build relationships with customers to enhance customer experience. This position requires multi-tasking skills and the ability to manage time effectively.
Assist Relationship Managers with the new account opening process through timely and
accurate delivery of information required. The process includes coordinating with Centralized Relationship Services (CRS) to collect required documents from clients, be the point of contact for clients to address questions, concerns and provide services as needed.
Assist Relationship Managers by providing sales support, including assistance with
documents preparation, research, pulling reports, following up with and contacting clients and prospects.
Assist Relationship Managers and Portfolio Managers to coordinate with CRS to provide
commercial accounts' maintenance on a daily bases. Daily operational tasks include but not limited to: fund transfers, auto-payment account set-up, stop payments, request cashier checks, recognize and resolve account overdrafts, non-post items, address stop payment requests, handle return items/NSF, manual out-going wires, exception wires, new account onboarding, fee waive/fee exception/fee refund, treasury product troubleshooting(coordinate with Global Transaction Services), etc.
Provide superior client service as related to deposit and business loan services, taking
ownership of client needs and requests, following through to ensure timely and accurate resolution.
Assist in servicing of business deposit accounts, including completion of necessary forms and
documentation, verifying accuracy of account openings on Bank's deposit system and pulling NSF/OD, At-Risk and obtain appropriate approval for Waive/Exception items.
Assist in deposit acquisition through understanding of business deposit products and
partnering with Relationship Managers to execute business deposit services recommendations.
Assist Relationship Manager and Portfolio Managers with the initial state of the loan
origination process through timely and accurate delivery of information to Funding Department and Loan Services.
Assist Relationship Managers and Portfolio Managers in problem loan management and
collection activities through review of past due reports, monitor payment postings. Assist as directed in early and frequent contact with past due clients to ensure payment and bring potential collection issues to the awareness of the Relationship Managers and Portfolio Managers.
Assist Relationship Managers and Portfolio Managers in general portfolio management,
including accurate and efficient preparation and processing of deposit and business loan transactions and maintenance, focusing on accuracy, promptness and client satisfaction.
High school diploma, or equivalent education and related training with three years of customer service experience. Or Associate's Degree in related field with two years of customer service experience
Familiar with new account opening process and commercial account structures.
Possess basic knowledge of loan operations
Good communication skills, both written and verbal, in relating to internal and external clients and contacts
Strong Customer Service contact handling skills
Ability to manage high-volume inquiries in a timely manner.
Good organization skills
Ability to complete all core trainings
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Bachelor's Degree in related field
Possess math aptitude with ability to grasp general accounting and financial concepts.
Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? for general consideration. East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.