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Leads a group of operational functions and activities via Team Managers / Operations Officers / Analysts / Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional / personal development objectives are achieved for the overall group.
Oversee all corporate action related activities to ensure timely and complete processing are in line with industry best practices and delivering on the vision
Support the team in dealing with partner/client inquiries and lead the development of permanent solutions to prevent recurrence
Key escalation point for significant risk/exceptions
Identify and effectively manage all operational, reputational and process risks associated with processing corporate actions. Ensure effective and robust controls are in place, continuously reviewed and updated as needed and fully documented
Lead and promote innovation throughout pillars for opportunities to improve processes, efficiencies and mitigate risk effectively
Lead corporate actions on all key projects including Wealth PMP, eEotification delivery and the new Entitlement system.
Lead corporate actions through internal/external audits
Lead engagement with business/control partners such as Compliance, Governance and Control and LOB's as necessary
Define key performance indicators and metrics to measure team performance to support trend analysis and continuous improvement opportunities
Represent TD to lead the industry with working groups/forums to build and maintain peer network
Develop talent, build for the future and provide people leadership; create people plans and strategies to attract, motivate and retain a highly diverse, qualified and engaged talent pool to fulfill current and future business needs
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
Undergraduate or Post Graduate degree
Previous experience within Wealth Management is a requirement
4+ years of people management experience
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.