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Cards and Merchant Solutions is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co-brand partnerships including Aeroplan. TD is a leader in direct to consumer affinity marketing by way of MBNA's hundreds of partnerships with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations, including private label financing. As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.
Reporting to the Team Manager, Sales, the Merchant Sales Specialist role will be accountable for the execution of sales through internal and external leads to support the growth, retention and profitability of franchise able banking customers. This position will also be responsible for responding to customer inquiries on our products & services.
Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience
Help drive our LEI/CEI program results and demonstrate our Comfort Promise
Possess strong financial acumen and have the ability to quickly analyze the customer's existing MS metrics and competitive offerings while not significantly compromising the margins of the account
Present solutions that enable and support the merchant and to attain business metrics and/or save results
Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.
Operational Results and Risk Management:
Able to multitask in a fast pace environment.
Achieve planned adherence and average handle time goals to ensure service levels are achieved
Ensure administrative and call quality control is completed at an above average level.
Elevate through the proper channels and manage the completion all related Pricing requests within established timeliness
Ensure to follow up on customer concerns within a timely fashion.
Contribute to a positive working environment
Actively participate in the performance management process
Meet professional/personal development objectives by utilizing learning maps
Actively participate in regular meetings and coaching sessions
Actively promote TD's Brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.
Superb sales and negotiation skills
Problem solving oriented
Able to work under minimal supervision, and under pressure
Excellent phone techniques and, good aptitude to communicate effectively
Demonstrate tact, diplomacy and patience towards customers
Excellent verbal and written communication skills
Good working knowledge of sales, credit and pricing policies
Strong customer-centric approach.
Knowledge of Merchant Services industry.
Working knowledge of practices and procedures as related to Visa Canada.
*** French language preferred
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.