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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
About the role
Customer Remediation COE
Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo. The Customer Remediation (C2C) COE has been focused on making things right for customers when remediation is needed. As an enterprise function within Enterprise Finance and Information Technology, the COE will:
Develop and implement consistent enterprise standards for remediating commitment-to-customer issues
Accelerate enhancements to remediation practices and define more consistent approaches to applying company policy
Provide independent consultation to business lines
Drive data analytics for all customer remediation
Enable more effective and coordinated monitoring, reporting, and stakeholder communication
The COE Research/Remediation Supervisor 2 shall be responsible for supervising staff providing customer service for both internal and external customers.
May manage and research escalation function and/or a larger, more complex group.
Supervise workflow and quality of representatives, overseeing resolution to complex calls.
Working with management team to identify problems, communicating company policy, procedures and practices.
Making employment decisions and setting performance standards.
Training and coaching staff.
Conducting performance evaluations, performing financial, product and/or business case analysis and completing projects as assigned.
Market Skills and Certifications
Bachelor's degree, any field
At least 5 years of relevant experience
At least 2 years of experience as a people manager
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.