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Customer Due Diligence and Onboarding Team Manager - Commercial Banking
November 6, 2019
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Customer Due Diligence and Onboarding Team Manager.
Proactively identify process improvement opportunities to make onboarding and Customer Due Diligence journey simpler, faster and easier for customer and staff
Drive the design, development and implementation of process automation and streamlining initiatives with benefits tracking
Work in collaboration with Business Financial Crime Risk, HSBC Operations, Services, and Technology, Know Your Customer Operations to manage the Global Standard Customer Due Diligence Review Book of work, and monitor the weekly initiation and completion volume to ensure alignment with the plan
Tracking and reporting on key performance metrics relating to onboarding and review such as completion of Book of Work, productivity, quality, timeliness, also provide analytics insight to drive operational efficiency and performance improvements
Support the team in implementing Onboarding and Client Due Diligence related projects
University graduate with a degree in business, finance, statistic or a related discipline
Solid technical skills in Microsoft Excel and PowerPoint. Knowledge in Visual Basic for Applications is mandatory
Good understanding of project delivery methodology, frameworks and best practice
Expert in managing and interpreting large amount of data with strong numerical sense and strong analytical skill
Knowledge of commercial banking products and services, or familiar with Global Standards processes in particular Customer Due Diligence procedures would be a plus
Knowledge of Microsoft SharePoint, Qlikview, SAS, and Adobe Experience Manger would be a plus
Strong team player, collaborative and able to deliver high quality results under tight schedule
Effective communication, problem solving and interpersonal skills
Strong sense of responsibility, self-motivated and able to work independently
Able to organize and handle multiple tasks with minimum supervision
Proficiency in spoken English and Cantonese, as well as written English and Chinese will be preferred
You'll achieve more when you join HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.