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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
Department Overview The EBT Platform Management team is responsible for providing technology solutions for the Enterprise Information Technology (EIT) organization. This includes providing Application Availability, Platform Engineering, and IT Service Management services for a diverse portfolio of 750+ applications.
About the Role
We are seeking Apps System Engineer /Analyst who can be part of the Platform Availability Maintenance & Support (PAMS) team responsible for configuration and maintenance JIRA ticketing system. The IT for IT Platform Management team within Enterprise Functions Technology is seeking an experienced Application Systems Engineer to provide application availability, security, and maintenance for applications aligned Enterprise Portfolio and Business Processes Management.
Key application focus areas will include applications aligned to Enterprise JIRA/Confluence and may include support of IT Financial Management, Business Process Management, Enterprise Project and Portfolio Management, Enterprise Interconnected Framework, and Enterprise Productivity Tools.
This role will be responsible for technical support, security, maintenance, and relationship management primarily focused on Enterprise JIRA/Confluence. This role will also require the ability and willingness to mentor and direct junior team members.
Job Responsibilities Duties are varied and may include one or more of the following:
Level 2 production support including; resolution of complex technical issues, providing expertise with vendor applications focused on Enterprise JIRA/Confluence and infrastructure and configurations.
Responsible for the continual update and maintenance of applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes.
Middleware installation and configuration
4+ years of Application System Engineer experiences
5+ years of experience with Linux/UNIX server operating systems
5+ years of distributed servers platform experience
3+ years of client relationship management experience
Knowledge of Enterprise JIRA, Java, software lifecycle release tools (UDeploy, Subversion, Github), workflow tools, or other experience in application support.
Knowledge of infrastructure and/or application support and maintenance processes not limited to EACO, vulnerability remediation, DMAN/AMCT, enhanced monitoring solutions, etc
Knowledge and understanding of project management principles and the Systems Development Life Cycle (SDLC)
Basic understanding of networking concepts.
Experience building partnerships and consulting effectively with leadership
Knowledge and skill set in:
Basic Oracle Experience Support/Administration
PAC200/Remedy Administration/Application Support
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.