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The Senior Analyst operates within Citi's Global Middle Office, and is responsible for a range of regular client deliveries. The successful candidate will be responsible for ensuring that all client and regulatory deliverables are met and system and process improvements are implemented effectively. The Senior Analyst is also responsible for ensuring that appropriate operational processes and controls are effective across data deliveries. Citi is transitioning through a period of significant growth, and the successful candidate will have the opportunity to play an active role in driving the shape the business. Process improvement would also be looked upon favourably. Key Responsibilities:
Ensure that all client deliveries are met to agreed service level agreements and regulatory requirements. .
Ensure communication with the clients, both internal and external, is effective.
Investigation and resolution of complex queries and client queries in a timely manner.
Ensuring that offshore and onshore teams are trained to a high standard and are kept up to date with change.
Ensure feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues.
Lead on internal strategic initiatives and process improvements; work with regional partners to ensure a common approach.
Assist with the operational lead on a strategic client on boarding.
Ensuring effective offshore governance model is in place and operating effectively.
Develop strong, pro-active relationships with all internal and external customers.
Working closely with other relevant operational and product peers to ensure that process risks are minimised.
Look for opportunities for efficiencies and drive new developments and enhancements forward for the team. Development Value:
Opportunity to work in a dynamic and growing business with potential for future growth
Opportunity to work with a highly proficient team in a rapidly changing environment.
Opportunity to develop industry knowledge, communication and management skills.
Develop relationships with colleagues across the wider business, globally
Opportunity to develop the oversight model for an offshore team. Knowledge/Experience:
Extensive knowledge of performance analytics methodologies and ex-ante risk analytics
Significant track record in a Performance & Risk function within an Asset Management or Servicing firm
Previous experience working in an asset management environment with pricing, data and investment accounting experience
FactSet, B One or Statpro experience would be an advantage Skills:
Ability to deliver to deadlines
Excellent oral and written communication skills
Pragmatism combined with a can-do attitude
A high energy level and an enquiring mind Qualifications:
IAQ, CIPM, IMC or equivalent Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Competencies:
Responsible for actions
Structured and organised
Ability to work under pressure to tight deadlines
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB Time Type :Full time Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .