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A motivated attention orientated individual to be responsible for the sourcing, checking and delivery of a suite of reporting and related outputs to a strategic client
To act as the key point of contact for circulation of queries to relevant teams received after the reporting delivery
To support the Insurance Strategic Client Relationship & Service team in related tasks to the above in maintain a robust error free operational process
To maintain a KPI log on accuracy, completeness and timeliness of reporting delivery
What you'll need to do
Recognising the unique structure of the IAM relationship model, the Reporting delivery executive is expected to be either demonstrating or substantially working towards the following:
A high of responsibility and accountability for the delivery and KPI measurement of the reporting suite
A goal of zero E&O's in the delivery process
Strong, positive feedback on the strength of ability to source materials and effectiveness in efforts to reduce delays
Escalate systematic issues and problems to the client service team for resolution
The knowledge, skills and qualifications we're looking for
External relationship management
Establish a record of reliability in complete and timely delivery of reports
Gain an in-depth understanding of the outputs shared and areas of possible log-jams pre-empting issues based on learning
Internal relationship management
Build strong relationships with sources of reporting output
Help represent the client internally on delivery of reporting suite
Work with other departments to ensure the smooth running of weekly, monthly and quarterly reports
Ensure swift circulation of queries received on the reports
Awareness of when to escalate or draw to client service team's attention
Maintenance of records
Create and measure KPI's on all deliveries around accuracy and timing
Provide contextual information to improve the above KPI's
Maintain a log of all issues faced and remedial action in conjunction with client service team
What you'll be like
The individual applying should have high level
Information and data processing skills
Problem solving skills
Attention to detail
The above list is not intended to be exhaustive, the role-holder is expected to do anything and everything necessary to ensure efficiency of process and client satisfaction on delivery process on all fronts, at all times.
To apply, please visit www.schroders.com/careers.
Schroders is an equal opportunities employer. You're welcome here whatever your sex, marital status, ethnic origin, sexual orientation, religious belief or age.
If you want to know more about Schroders, have a look at www.schroders.com.