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Role Description Role: KYC Officer - KYC Maintenance Corporate Title Range: Associate Location: Singapore
Introduction to Role
The KYC Officer coordinates the effective completion of each assigned maintenance case, and is responsible for updating Client KYC Profile and all required systems.
The KYC Officer will be part of the global Client Onboarding team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The KYC Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements between the onset and renewal of client relationships. The KYC Officer - KYC Maintenance will also be ensuring accurate static data maintenance of KYC related information in our downstream systems. The KYC Officer will be responsible for validating client documentation, interacting with front office teams, establishing any impact and ensuring Client KYC Profile is updated to reflect the appropriate client risk rating. The KYC officer are expected to stay current with all regulatory changes and requirements around client KYC, Cross Border, Suitability and Documentation.
Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with teams responsible for completing sub-activities across the process
Act as primary interface for Bankers; responsible for managing expectations and enhancing the client experience
Communicates in a clear transparent way and articulates on-boarding requirements and time commitments to the banker
Set and manage the priority of all requests through ongoing engagement with business , whilst proactively managing the pipeline throughout all stages of the process
Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements
Undertake KYC updates in a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
Analyze AML risks associated with the client from a technical perspective , identify and escalate potential risks and operational issues as appropriate
Identify red flag / dot situations and escalate in line with policy and procedures
Ensure necessary KYC docs are attached to the client's CDD in line with policy and procedures
Ensure KYC data is updated within SLA into systems
Ensure MI is updated on real time basis so as to reflect the accurate status
Ensuring appropriate and confidential handling / sharing of sensitive client data
Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
Escalate issues in a timely manner in line with the escalation protocols
Escalate recurrent issues surrounding the process to management
Work independently and complete assigned tasks within the established timeframes
Participate in UAT and make suggestions on system improvements
Provide SME / technical support (including training) ; identify knowledge gaps and work with Lead to conduct training sessions to drive high quality output
Experience / Exposure
Relevant experience in Client Onboarding
Strong understanding of KYC, AML, Regulatory requirements
Knowledge of Private Banking industry
Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making , and conflict resolution skills
Excellent communication skills, fluent in English and local language ( written / verbal) as appropriate
Open minded, able to share information, knowledge and expertise with peers and team members
A dedicated team player
Strong sense of ownership and responsibility
Comfortable with change, ambiguity, debate, conflict and informed risk taking
Meticulous in data maintenance
Multi-tasker who can manage multiple streams of work concurrently
Willingness to make decisions, while ensuring buy in from stakeholders
A "can do" attitude with a passion for driving best practices
Logical, structured approach to planning and problem solving
Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective