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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities The purpose of the role is to provide first line risk and governance oversight over Private Banking activity undertaken in and from the UK booking and advising centre. The role holder will be responsible for ensuring robust governance is maintained in line with required Group, Regional and Private Banking standards. As the Head of Business Risk Management, the role holder is r esponsible for maintaining the governance of infrastructure processes and frameworks for robust compliance and controls, e.g. CDD/AML and sanctions checks, Sales and Suitability, Fraud, Cross Border, protection of Bank and client information/assets etc
Governance & Risk Management
Ensure there is a framework for effective management of Conduct and Operational risks across the PvB UK AC/BC and in compliance with applicable internal policies and external laws & regulations across our markets.
Accountable for country roll-out and embedding of the Operational Risk Framework and Enterprise Risk Management Framework linked to PvB business to ensure appropriate focus on 'High' and 'Very High' risk issues.
Responsible to monitor and minimize operational loss and audit failures and in conjunction with the Regional COOs, ensure appropriate focus on issues and resolutions.
Support key Committee meetings, to ensure quality governance on infrastructure, data and operations matters.
Work with the NFRC to ensure processes for products are fit for purpose and meet regulatory requirements.
Support the PvB COO to execute responsibilities as outlined in the Group Operational Risk Framework.
(a) maintaining a strong and appropriate control environment covering PvB businesses (b) Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.
Responsible to manage regulatory audit / inspections on Operations teams in country as well as offshore service centres through direct reports. Represent the Bank as appropriate to regulators when required.
Evaluate processes across the Client Journeys within PvB UK to ensure controls and governance are in place for any initiatives rolled out in the Journeys.
Coordinate various data remediation plans and provide governance oversight to ensure that PvB UK is fully compliant with the Data Quality Management Framework (DQMF).
Input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
Responsible for implementing and maintaining ORF in PvB UK, being the custodian of the PvB Process Universe and instrumental in ensuring PvB's gross and residual risk profile is well maintained. Ensuring risk acceptances are in place where required and treatment plans (both country and group level) are tracked to meet target residual risk state.
Single point of contact to answer and update all queries and submissions relating to PvB governance.
Ensure there is a framework for effective management of operational risks and in compliance with applicable internal policies and external laws and regulations across our network markets.
Accountable for country roll-out and embedding of processes, ensure appropriate focus on High risk and Very High risks where appropriate.
Ownership of regulatory risk within PvB UK Operations as a result of process gaps in country / region.
Ensure process maps minimize operational loss and failures ensure appropriate focus on issues and resolutions.
Functional & Business Alignment
Maintain strong stakeholder engagement with Technology Services, CMT, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
Escalate appropriately to ensure the Regional PvB COO is updated and able to intervene as required.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the Regional PvB COO to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Drive the PvB conduct agenda, ensuring that Group and regulatory expectations are met across the entire PvB business.
People and Talent
Champion and act as a role model of the Group's values and culture
Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
Employ, engage, and retain high quality people, with succession planning for critical roles.
Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
UK Heads of PvB Client Journeys
Regional PvB Head
PvB Market Heads
Functional Partners including T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.
Regulators including PRA, FCA
Apply now to join the Bank for those with big career ambitions.