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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
The Enterprise Technology Infrastructure (ETI) team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.
About the Role
Team member will be responsible for Configuration ,Patching and Change Management Support for Server Infrastructure with exposure on hardware, OS (Solaris or Linux) that are hosted in remote datacentre.Most of the systems run on Sun Midrange ,Intel Standalone, Blade and VMWARE servers.Should have remote Infrastructure Support Experience with Good Communication Skills. Should be ready to work in 24x7 shifts on rotation basis.
Provides technical systems support within a technology organization.
Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services.
Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems.
Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported.
Performs migrations from development to production, upgrades, installations and/or configurations.
May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported.
Completes project sizing.
Updates/writes documentation and procedures and provides related training.
Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups.
Writes/designs test scripts.
Creates change or issue logs; analyzes performance trends and recommends process improvements.
Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas.
Updates, creates and tests the business continuation plan.
May coordinate project resources and provide guidance to less experienced analysts.
Mandatory Support Experience handling environment of large-scale Solaris or Linux OS and Sun/X86/X64 Hardware
Mandatory Support Experience in Remote Datacenter based servers support of US/HK Clients.
Strong Knowledge on Solaris 9/10 or Redhat Linux Operating System.
Mandatory Support Experience on Sun and Intel Server Hardware HP/DELL/IBM Standalone and Blade Servers.
Support Experience on Oracle and HP/DELL/IBM firmware upgrades.
Support Experience on OS and Hardware Troubleshooting.
Support Experience in writing basic Python/Shell scripting to automate day to day work
Knowledge on VERITAS Volume Manager, Multipathing and Clusters.
Knowledge/experience in Puppet/Ansible
Knowledge on Server Management tools like OVO/Netbackup/Alerting tools.
Basic Knowledge on Web,Application & Database Servers Support.
Strong communications skills, both in writing and speaking.
Should be comfortable working with US teams.
Familiar with Ticketing tools like Remedy/Service Now
Market Skills and Certifications
Primary Skill: Linux OS and Intel Hardware Support Secondary Skill: Remote Support Experience on DELL/HP/Virtual Servers Domain Knowledge: Unix Server Support Minimum Experience (in years): 7 Required to work in shifts : Yes -24x7 Production Support Service : Yes
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.