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MORE ABOUT THIS JOB SERVICES Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm's flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm's global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm. CSRE's vision is to provide the world's best workplace to the people of Goldman Sachs. OGS's mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management. We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.
YOUR IMPACT This role presents the opportunity to ensure day to day delivery of appropriate client experience across all service lines as part of an integrated global program.
OUR IMPACT The Asia Pacific Hospitality Operations and Event Management Senior Analyst / Associate is a member of the Corporate Services team with specific management responsibility for delivering excellence in events and conferences in addition to in-office dining, conference, and reception services in Asia Pacific offices.
RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL Primarily, the Hospitality Operations and Event Management Senior Analyst / Associate role encompasses the below parameters:
Work with the Regional Hospitality Lead to support operations across the region to:
Deliver Hospitality services across Food, Reception and Conferencing to GS offices and to Global Service Standards
Develop and maintain client relationships with key stakeholders across the firm
Operational Management and Control including enforcement of Firm policies, vendor resourcing, pricing and service levels
Manage operational relationship with on-site service providers to mitigate risk, particularly in food safety and health & safety
Manage the Firm's commercial exposure with the vendor, and oversee the budget and planning process for on-site programs
Manage quality and execution in on-site facilities. Partner with operating partners (e.g. Facilities, Real Estate) to drive improvements to amenity space as required
Drive vendor adherence to KPIs & SLAs to support improvement across the business
Meet client needs for a unique, superior and best-in-class experience
Manage employee and client engagement programs across the region
Partners with revenue divisions stakeholders in the commercial management, service excellence and best practices and innovation opportunities in the events delivered in region
Partners with vendor teams and is accountable for the oversight, management and execution of divisional events
Financial Controls and reporting - responsible for building an accurate and thorough project and event budget and adherence to that budget.
Operational vendor management - driving the seamless integration of vendor services to a 'one team' model
Develops & manages commercial relationships, service providers and strategic partners
Liaison with revenue partners on industry trends & relationship with firm clients
Manages significant RFPs
Vendor Management Office and Procurement Contract Management liaison
Take a lead role on environmental management
Be an ambassador for the CSRE brand and promote it through marketing communication
RESPONSIBILITIES AND QUALIFICATIONS Basic Qualifications
Minimum of 2-3 years of experience as an operational manager with front of house hospitality experience in a 5 star environment
Proficiency/fluency in an Asian language
Creative strategist and problem solver who delivers dynamic solutions
Proven track record of delivering service excellence
Strong commercial skills, with experience in marketing communications to internal and external audiences
Strong relationship management - ability to engage and influence partners and drive service excellence through these relationships
Familiarity with Risk management processes
Ability to develop credibility with clients at all levels within the Firm and with a diverse vendor population
First class communication, presentation and strategic planning skills with strong emphasis on managing by objectives and performance measurement
Experience aligning functional strategy with overall business strategy and/or client's business strategy
Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy
Managerial experience in Food Services
Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
Demonstrated client service focus and ability to build relationships across different levels, functions and regions
Results-oriented -- ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.