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Job Summary Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.
In the role of Transfer Agent-(Settlements and Reconciliation) Specialist you will be responsible for:
Confirm receipt of cash in fund's bank account,
Assisting on fund events and communicating to OSPs
Reconciliation completion and clearance of trades and cash
Units in Issue reporting and reconciliation
Communicate with both investors and clients regarding investor investment activity and / or complex query management / resolution requiring previous experience
Quality control and oversight of transactions processed and client correspondence
Oversight of OSPs processing team, ensuring key controls are adhered to, timeliness and accuracy review documentation
To complete daily checklists (including OSP checklists)
Gain depth and breadth of function's knowledge and systems, enabling active analysis where appropriate. Become familiar with specific complexities and bespoke process of each client serviced by your team
Resolve or escalate client issues promptly and support resolution as necessary
To exercise due care and diligence, ensuring all SLAs are met and the areas the role is responsible for are organised and controlled as required
Assist in the delivery of on the job training and development of other administrators.
Demonstrates collaboration and provides assistance and support, with an ability to prioritise tasks and organize workflows for self and others in order to ensure deliverables are met
Identify process efficiencies in the course of their daily work and propose to line managers To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
Gain broad expertise on Transfer Agency processes and Systems and company products
Demonstrate understanding of end to end Transfer Agency lifecycle and processes
Build and maintain internal network of contacts, liaising with other departments in an effective manner
Show willingness to assume additional tasks in order to share workload within team/department
Provide to and seek regular feedback from supervisor / Manager
Adhere to organisational procedures and policies and accountable for the delivery of a quality service, driving for excellence, accuracy and timeliness in all their work activities
Familiarity with, awareness of and adherence to anti-fraud procedures and policies
Comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
Positively influence team morale in order to achieve set standards and goals
Be professional in all dealings with clients and colleagues
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
To adhere to and promote the company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE &L) in all tasks and interactions
To be successful in this role, your experience should include
Knowledge and Competency Requirements
Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.
Prior experience in fund administration industry or similar environment
Degree in Accounting or Finance or Business related area (minimum 2.2 honours degree)
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Fluent English (written and verbal), with Strong written & verbal communication skills
Possess excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and ability to work independently and as part of a team
Personable and Enthusiastic and demonstrating initiative
Flexible with focus on continuous improvement
Committed to continuing professional development
Desirable skills and / or experience
Previous experience overseeing / supervising work of others in similar industry / environment