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CIB - D&PS Operations - Program Manager - ED- Description CIB - Operations Transformation Program Executive Director Program Manager
Job Description Organization: The CIB Operations Transformation Program is a strategic, organization-wide initiative to leverage existing innovative activities and implement programs to achieve large scale change. The program is focused on improving efficiency, scalability and operational leverage across CIB Operations by executing a coordinated, cross-LOB transformation strategy. Role Description: The candidate joining our group will be expected to lead high-impact strategic initiatives with senior leadership visibility. The programs will typically be focused on Client Experience Transformation - Interaction Management, where you will be required to implement identified opportunities that transform the way we interact with internal and external clients, using a data driven approach to deliver on a target state vision that significantly reduces/eliminates the volume of client interactions (enquiries and exceptions). You will be asked to lead work streams/projects across the CIB lines of business from assessment through articulation of recommendations and execution. The role and responsibilities of Executive Director within the Interaction Management Program will include the following:
Partner with representatives from across the CIB organisation, including Business, Finance, Operations and Technology to identify existing and potential client interaction (e nquiries and exceptions) elimination efforts
Confirm key stakeholders, obtain stakeholder buy-in, establish governance and develop implementation plans to deliver a cross-CIB LOB approach to reduce/eliminate client interactions. Serve as a key leader in building and maintaining global relationships with stakeholder groups
Perform detailed data analysis to validate the value proposition of client interaction eliminations
Influence direction using relevant data analysis, and lead and deliver key aspects of implementation across the CIB
Determine baseline MIS data. Define and implement metrics that facilitate tracking client interaction elimination and demonstrate that the value proposition is being realised
Apply change management approaches and methodologies to drive change to operating models, standardising or consolidating key activities that will reduce/eliminate interactions
Skills Required / To Be Developed
Degree educated with banking experience in program management or product development
Knowledge of the CIB and multiple asset classes a plus.
Knowledge of CIB Operations groups, including Wholesale Payments, Markets and Securities Services, as well as an understanding of Finance Risk and Compliance teams
Experience performing large scale data analysis and manipulation, leveraging common and niche tooling to model and surface key data interpretations
Experience using data to develop metrics/MIS, and implementing relevant process to track and report progress
Experience developing target state vision, inclusive of technology and operating models
Experience leading strategic process re-engineering initiatives across process, organization, and technology
Experience building strong relationships within a short time period, and leveraging relationships to lead and influence direction across multiple stakeholder groups
Knowledge of and experience with Lean, Six Sigma and Agile
This role provides an excellent platform to be involved in the senior leadership transformation agenda across the CIB, D&PS and LOBs.
About J.P. Morgan's Corporate & Investment Bank:
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com .
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme.