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About J.P. Morgan Corporate & Investment Bank J.P. Morgan'sCorporate & Investment Bank (CIB) is a global leader across banking,markets and investor services. The world's most important corporations,governments and institutions entrust us with their business in more than 100countries. The Corporate & Investment Bank provides strategic advice,raises capital, manages risk and extends liquidity in markets around theworld. Department Description and Role Background Theregulatory focus on resiliency is significant and global regulators are movingtoward the concept of Operational Resilience, which continues to challengeorganizations to enhance their plans and frameworks. Given this emphasis, Wholesale PaymentsOperations (WPO) has a need for a dedicated resiliency function that isresponsible for the development, maintenance and execution of strategies in keyloss scenarios: systems/applications, people, site, data (cyber) and externalproviders.
The Head of Wholesale Payments Operations Resiliencyrole will offer the candidate the opportunity to build out a newly formed highprofile team within the Wholesale Payments Organization.
Key roles andresponsibilities:
Developoperating model that provides round the clock support from the start of day inAPAC on Monday (U.S. Sunday night) through close of business in the U.S. onFriday night
Hire regionalleads and team members in Tampa, Bournemouth and Bangalore to meet operatingmodel requirements
Overseeday-to-day operation and performance
Discovertraining needs and provide coaching
IncidentManagement - Responsibilities during a resiliency event
Coordinationof the Business response across Operations, Client Service & Product
Executeresiliency strategies in accordance with playbook directives
Identificationand engagement of business leads
Responsiblefor internal business communication plan (senior updates, setting up businessbridges, employee updates, etc.)
Collaborationwith cross LOB partners for consistency of business impact assessment
Consolidation &reporting of client impact
Ensure allresiliency planning elements are completed in accordance with Firm Wide policyand strategies are appropriate to support the business during a disruptiveevent and to recover effectively after an event
Develop playbooksfor recovery decision making and communications, continuity of critical services,or temporary shut-down of non-critical services to ensure continuity ofoperations and governance
Maintainevergreen process and procedures (e.g. maintain list of business critical payments,regular revalidation of cross LOB communication map)
Identifyopportunities for strategic improvement or mitigation of business interruptionand other risks
Coordinate andprep regulatory asks, exams, audits, etc.
ManageBusiness Impact Analysis
Advance theautomation of Command Center functions
Oversight ofrisks, issues & concentration/capacity gaps in strategies
Understandinternal / external dependencies & their risks/gaps
Skills Required / Qualifications
Excellent communication, presentation (both oral and written) & influencing skills
Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required
Ability to troubleshoot and strong analytical skills required
Create executive presentations (both individual slides and structured presentations)
Effective change management skills; Ability to support & adapt within a changing environment