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The Director of Business Technology will drive the strategy around the development, implementation and maintenance of the Commercial Credit Lending product suite of systems partnering closely with the NACB Technology and Operations teams to ensure success. This individual will work collaboratively across US Commercial and Canadian Commercial Banking to support one NACB organizational approach and drive standardization across systems and processes as appropriate.
The role acts as the primary liaison to the line of business for technology needs assessment and requirements gathering supporting the CLP process. Accountabilities include the appropriate assessment of requirements, testing and training needs across the business as well as closely interfacing with project and testing management teams to assess all risks around projects and implementations.
Project management and execution = 40%
Strategically represent the interest of the North American Commercial Bank (NACB) and promote efficiency and usability in technology design and implementations. Ensure technology funding is properly put to work.
Collaborate with Commercial bankers across the enterprise and groups to identify needs, priorities and provide input for development and enhancements to systems and tools critical to NACB across the Credit Lending Process.
Collaborate with the teams across NACB HQ to ensure technology projects and goals are aligned from an overall execution of strategy and other initiatives
Work with Technology and Operations to define detailed requirements to guide the technology development process.
Manage the execution of UAT process, including assisting in the test writing, assembling communication with testers, conducting testing, participating in regular meetings with T&O and counterparts across the other LOBs, providing feedback and ensuring necessary critical changes are implemented.
Accountable for rollout planning, including training, job aids and communication plans and change management, assist in reviewing and developing training material and provide support to bankers
In the execution of these responsibilities the manager operates as the subject matter expert, collaborate with representatives of the other banking groups, escalate issues to the MD as required.
Operational Support and Risk Management = 30%
Provide support to bankers related to a variety of topics including technology and process
Proactively explore existing and potential risks and sources of risk, taking specific actions to accurately and effectively identify and manage various forms of risk related to the credit portfolio within the existing and new technologies,
Partner with various business partners such as DQ team to identify error trends to help assess training needs.
Develop fulsome training execution plan to meet LOB requirements through various mediums.
Team Management = 20%
Collaborate with Team as it relates to UAT, training and communication to ensure all pieces of the System execution plan are tracked and completed successfully and in a timely manner.
Work closely with managers of Technology training, UAT and communication to ensure materials are created and completed prior to each rollout/session, review current and future initiatives and discuss and execute on learning plans for the North American Commercial Bank.
Ad HOC = 10%
Work in partnership with the NACB Strategy & Business Management team and colleagues from headquarters, IFL, Risk Management, WCM, Lines of Business and T & O and beyond to deliver against Business and Enterprise initiatives
University Degree, MBA Desirable
Extensive (8+) years financial services industry experience and in-depth banking industry knowledge
Experience in Commercial Banking and systems (RRT, APMS, LTS, Livelink) a plus
Provides competence in the practice of planning, coordinating, tracking, and monitoring and implementing complex processes.
Anticipates the impact of trends on the organization, its customers, and other key stakeholders and understands the implications. Recommends course of action that will contribute to long-term business success.
Integrates ideas, issues and observations, ensuring a clear and useful presentation is achieved.
Strong analytical thinking
Ability to Influence business partners and vendors
Understanding of cultural dynamics of our organization, industry and regulatory requirements
Strong credit knowledge and understanding of credit policies and processes
Ability to travel (limited)
We're here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network- building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.