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*For internal staff please apply internal transfer via HRMS ( https://myhrms.hlbank.my ) with the information below: JR number: 0080R Location Code: MYHOF10000 Department Code: MY10006539 Designation Code: ECDM
To analyze, process, conduct investigation on Issuing transaction disputes and to ensure that all Retrieval Request/ Chargeback/ Representment and Arbitration transactions is performed within the stipulated timeframe as specified in Visa and MasterCard rules and regulations to minimize monetary losses.
Review and make decision on Fulfillment and Representment documentations.
To review all Issuing related disputes and ensure that all action codes used are appropriate and being approved within the same working day.
Review on rejected Chargeback transaction and re-key into system for recovery purpose.
Perform checking to ensure that Chargeback documentations furnished to the Acquirer are adequate and sufficient to support Chargeback performed.
Monitor and review decision made on Exception report for late settlement/ insufficient/ blocked account and perform necessary action on the transactions.
Attend pre-arbitration, arbitration, pre-compliance and compliance cases.
Support in preparing chronological events for financial related dispute cases meant for pre-arbitration, arbitration, pre-compliance and compliance case.
As checker on maker works on daily transmission, file due transaction and decision made on all Issuing dispute transactions forwarded by Customer Service/ Fraud department, liable/ verification letter, GL entries.
Perform daily reconciliation via monitoring of GL Account for NDSA (Normal Dispute Suspense Asset) and for tabulation of month-end ageing buckets and statistics on Balance Sheet Review.
Perform monthly BNM reporting for disputed transactions and submission to Compliance Dept before 10 th of the month.
Support cross function within team in Card and Merchant Operation and adhoc request as and when assigned by management.
Comply with bank policy, regulation and BNM guidelines as necessary.
Participate in UAT and Projects.
Escalation in placed when team encountered problem. Such like backlog, critical error and system problem.