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Japanese Corporate Banking Division (London) is a front office division responsible for business development of customers located in United Kingdom, Ireland and other demarcated countries in EMEA of which ultimate parents are Japanese Corporates.
The Customer Service Department is accountable for supporting customers' transaction execution with the bank.
The Customer Consultant Team will support matters relating to customers' account maintenance (mandate forms), on-boarding and closure, by supporting and collaborating with Relationship Managers.
Main purpose of the role:
This role provides the full spectrum of administrative support to Relationships Managers and their Japanese corporate customer portfolios.
Manage customer enquiries and liaise with our customers, advising how to complete the Bank's various mandate/application forms via phone and email, and escalating enquiries to the Relationship Managers as and when required.
Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to mandate change, account opening, closing, account balance confirmation and internet banking password reset passing related queries and documentation to the relevant divisions in the bank.
Process customer documentation/relationship managers instruction by transcribing them into internal instruction sheets.
Verify customer documentation. Collect KYC documentation from customers by email and collate for our KYC team.
Distribute postal mails to our staff.
Develop and maintain effective relationships across our division and other departments in EMEA and in Head Office to enable greater co-ordination of activities and aid collaborative working.
Relevant industry experience
Previous experience in conducting product and market research is advantageous
Skills and experience:
Proficient in Microsoft Office Excel and Word
Fluent Business Japanese language skill
Education / Qualifications:
Degree Level and/or relevant industry expertise
Excellent communication skills
A proactive, motivated approach.
The ability to operate with urgency and prioritise work accordingly
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Excellent Microsoft Office skills
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.