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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Head, Fraud Risk for Payments & Digital is a permanent role that requires strong business acumen in areas of Payments, Digital Banking, new age technologies & Cyber Security with deep knowledge and experience in the Fraud Risk field. The successful candidate will have a strong understanding of operating in a second line capacity within a Fraud risk management and cyber security organisation, and can respond flexibly and collaboratively to evolving business, regulatory and threat requirements. The role reports directly to the Global Head, Fraud Risk Management and is part of the Group Fraud Leadership Team. This role will work closely with the Fraud Risk organization and other stakeholders to address Fraud Risk as an operational risk sub-type for the Bank and support its integration into the Bank's overall Operational Risk and Enterprise Risk Management strategy. The role will provide oversight and challenge of Fraud risk management and control effectiveness as a risk partner to Businesses as defined in the Bank's Operational Risk and Enterprise Risk Management Framework and under delegation from the Head, Fraud Risk.
The primary purpose of this position to ensure that the management of Fraud risk is operating effectively and efficiently and to provide assurance that Fraud risk is appropriately managed within the relevant Businesses. The role will support the Head, Fraud Risk in their role as the Bank's executive accountable for Fraud risk. The successful candidate will work closely with the Head, Fraud Risk, Head of Fraud Operations, and the Business CROs, COOs, CISO, CIOs and Operational Risk Officers, as well as other key stakeholders to drive requirements and help set priorities for Fraud risk strategy and investment based on acceptable risk tolerance and taking into account the evolving threat and regulatory landscape, policies and standards, and technology infrastructure.
The major functional activities that this role will lead and manage are:
Risk Framework Owner responsibilities
Delegation of Authority from the Global Head, Fraud Risk Management engagement with Functions (Human Resources, Finance, Risk, Property, Supply Chain Management, Compliance, ITO etc.,) and Businesses (Retail Bank, Commercial, Corporate & Institutional Banking, Private & Wealth management);
Overseeing and challenging 1st line Fraud risk proposals and risk-taking activities;
Intervening in 1st line activities if they are not in line with existing or adjusted Risk Appetite;
Monitoring of Fraud risks and associated remediation plans across Businesses and Functions;
Assuring the 1st line implements controls to comply with applicable laws and regulations as defined by the Fraud Risk Policy team and escalate significant regulatory non-compliance matters
Promoting a healthy Fraud risk culture and good conduct.
Policy & Standards, Implementation & Assurance
Establish and Review Financial Crime Risk Type Framework and Fraud Risk Type Framework
Set and maintain Policy & Standards
Implementation Policy & Standards
Monitor regulatory, internal & external environment and notify Policy Owner to continuously enhance Policy & Standards
Training & Awareness, Communication
Inputs and Approval for Fraud training and awareness, incl. eLearning, Fraud Risk Professionals Programme & Rewards for target audience (Staff, 1st Line, Practioners, Senior Management, Client)
Fraud Risk Strategy & Program Co-ordination
Review fraud risk and threat landscape
Group Fraud Risk Assessment
Input and Approval of Annual Portfolio and Enterprise level Fraud Risk Assessment (aka Group Risk Assessment)
Operational and Fraud Risk Identification & Assessment
Challenge and approve First Line of Defence (Process Owners) proposal for risk control design standards, thresholds
Provide Fraud specialist oversight and challenge (Gross Risk Assessment, Residual Risk Assessment), aligned to ORF RFO responsibilities
Review / challenge Fraud risk remediation plans set by First Line of Defence to mitigate breaches / issues, including risk acceptance
Fraud Technology (Architecture & Solution Design)
Provide inputs to Tools and Product capability to enable Surveillance & Monitoring
Fraud Scenario Development, Surveillance, and Analytics
Oversight & Challenge of Fraud Scenarios, deployed into Surveillance & Analytics environment ensuring effectiveness (Risk & Loss), efficiency (Cost of Operations) and experience (Customer)
Provide inputs and support Fraud Response by working with Collective Intelligence and Command Centre (CnC) and other Risk Owners (Cyber Security, Financial Crime, Conduct).
Oversight and Challenge over root cause analysis, process remediation and socialization of lessons learned
Identify thematic issues & improve control design and improve controls through regular reviews of external events, audit findings, SIS reports and other relevant information
Establish ongoing engagement/collaboration with other investigation community, assist and support investigation
People and Talent
Lead through example and build the appropriate culture and values.
Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Define an organization structure aligned and scaled to the risk control needs of the business lines.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Uphold and reinforce the independence of the second line Fraud Risk function.
Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and that issues are identified, escalated, and addressed as appropriate.
Manage the Fraud Risk team professionally and efficiently, closely tracking deliverables and commitments.
Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Fraud risk team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Business and Functions CROs
Business and Functions COOs
Business and Functions CIOs
Business Product Heads
Business Information Security Officers
Business Operational Risk Officers
Business Financial Crime Officers
Business Compliance Officers
Head of Shared Investigation Services
Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk alignment.
Articulate the value of Fraud risk controls and their bottom line impact, regulatory and reputational cost to client-facing business lines.
Prepare, present and challenge in a 2nd line capacity at relevant risk committees, steering groups and cross-business opportunities.
Perform Delegation of Authority (DoA) responsibilities for Fraud Risk as defined for the business lines.
Measure efficient and effective management of Fraud risk for the business lines.
Validate the accuracy of KRI's and KCI's and other risk ratings, as well as process designs, to meet policy requirements.
Ensure that Process Owners are escalating risk, control, and process deficiencies appropriately in accordance with the relevant risk frameworks.
Build trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders.
Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.
Maintain sufficient and appropriate evidence of work performed for review by Group Internal Audit and others.
Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.
Our Ideal Candidate
Proven experience in a Fraud risk management, senior governance and policy, Fraud investigation, or audit role, preferably in the Fraud risk field.
Bachelor's Degree in Engineering, Information Technology, Cyber Security, Computer Science, Forensic & Crime, Business Management, or other related discipline.
Graduate degree (Master's) and/or professional certifications have an advantage (e.g., CISA, CISSP, CISM, CFE).
Thorough understanding of Banking business processes & products, risks, threats and internal controls.
Experience working in or with the financial services industry with keen understanding of business and operational environments.
Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
Strong analytical and program management skills.
Experience in leading a geographically dispersed organization.
Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
Ability to liaise with all parts of the Bank, including risk and business stakeholders.
Excellent oral, written and communication skills.
Apply now to join the Bank for those with big career ambitions.