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Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
About the Role Team member will be working as application technical Support role and owns the incident and problem management process in production environment for critical Wire payment processing applications. Candidate will have continuous vigil/monitoring of the application logs, infrastructure, servers, etc. Follow the escalation matrix in place, reach out to application teams if required, document the overall steps taken and communicate to all stakeholders to close the loop.
At least 6 yrs of application support experience for critical payment applications, especially wire payments.
Strong experience in Unix Shell/Perl scripting.
Strong knowledge of Relational database & SQL queries
Flexible to work in shifts (APAC & UK ) on rotational basis
Expertise in ITIL processes ( Change , Incident and Problem Management) for Application Support
Knowledge on monitoring tools like ITRS Geneos, AppDynamics , Splunk , etc
Experience in supporting Apache or Weblogic Server or any similar Application servers.
Knowledge of IBM MQ Series, Tomcat
Experience in job scheduling tools like Autosys
Familiar with Payments messaging standards such as NACHA, SWIFT, ACI MTS
Demonstrated experience in identifying critical issues and troubleshooting.
Responds to customer inquiries, resolves and closes problem tickets within the SLA
Responds to operation monitoring events in test and production environments
Escalates to Level 3 support as required
Provide support on weekends for application changes and patching activities.
Work with Various partners and Technology teams for quick restoration and ensure Application availability
University degree in CSE or Equivalent.
Experience of more than 8 years in providing application technical support.
Knowledge and experience in ITIL processes.
Strong analytical skills.
Desired Qualifications Experience in Oracle, Unix, shell scripting, ITIL certification, knowledge on ITRS Geneos
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.