CAIA's Career Center is an easy-to-use, comprehensive resource connecting job seekers with employers in the growing AI field. Use your knowledge and credibility to advance your career or build a talented team for your organization. Opportunities targeted to CAIA Charterholders are prioritized.
In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high caliber professional to join our team as Manager, Operational Management .
Mainly responsible for the daily operation of employee benefits policy management operations in health and life insurance
Ensure business objectives are delivered in accordance with procedures and service standard and the business operated in accordance with Group and regulatory compliance and with robust internal control. Deliver timely response and provide viable solutions to clients to meet customer expectations.
Follow the internal HSBC protocol and external regulatory requirement to support the Third Party Administration agreement with service supplier from health insurance perspective
Develop and implement claims policy, guidelines and standards. Regular review the administration procedures to ensure all activities are processed in the most effective means.
Conduct routine audits to assure quality and timely processing targets are maintained and corrective action is taken to avoid recurrence.
Implement the target operating model for new business / renewal, policy administration, billing & collection, claims, servicing, hotline etc. from Insurance (incl. Medical and Employee Benefit) Operations perspective
Assess and approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit, conduct claims investigations where necessary.
Review individual consideration cases and ensure the TAT and the protocol ToR would be followed.
Monitor trends in claims and prepare necessary statistical information and regular reports for management use.
Collect market intelligence and feedback to facilitate services competitiveness improvement. Stay abreast of medical advance technology or information for claims adjudication.
Works closely with the product team to ensure that risk management and loss control techniques are being utilized creating and maintain a link between loss control, underwriting and claims. Participate system enhancement for business growth and enhancing efficiency of the department.
Solid working experience in Claims assessment experience in medical insurance
Knowledge on Employee benefits products, for example, group life, and back office operations
Proven and progressive experience preferably incorporating business operations management principles, including service quality, business control and continuous improvement activities
Excellent understanding of quality assurance, control, metrics and continuous improvement
Strong analytical skills to understand to translate, simplify and proritize the requirement as well as root cause analysis for remedial actions and preventive measures.
Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organisation.
Understand and interpret complex business and Hong Kong Insurance requirements, including regulatory requirements
Ability to work within an environment of different cultures.
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.