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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
With over 900 team members in 11 countries, JPMC's Global Supplier Services (GSS) organization proactively works with line of business colleagues to identify and partner with suppliers who can provide the best price, quality, and capabilities to support JPMC's business needs. GSS is a highly dynamic global organization comprised of multiple functional areas including Sourcing & Procurement, Third Party Operations & Controls, Customer Experience, and Corporate Insurance Services. These functions work together to manage over $17B of supplier spend with more than 27K suppliers in 48 countries. GSS services include, but are not limited to, identifying the best suppliers to support business needs, purchasing goods and services from new and existing suppliers, mitigating risk in supplier relationships, paying suppliers seamlessly, and managing employee travel and related expenses.
The GSS Client Data Analyst will deploy best in class reporting and analytics practices in order to assess, monitor, and improve the products, services, and support offered to GSS Customers. In this capacity, the Process Improvement Analyst will primarily support reporting and analytics of key metrics gathered from the Customer Intelligence (i.e. customer survey and focus groups) and Customer Support (i.e. GSS help desks) teams. Sample metrics include GSS customer satisfaction scores, help desk inquiry data, customer segmentation data, and GSS process and product specific correspondence.
Support the design and build of GSS Customer Experience reporting & analytics