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We are recruiting for one of the Europe's leading, diversified financial services groups. The business is performing well, based on its financial strength, innovation and strategy of sustainable growth. Together we seek a 1ST Line Support Service Desk Analyst to work in EC3, although the role will move to Canary Wharf later this year.
In short, the role will involve
Supporting approx. 3000 users across 3 main sites in London and smaller sites across EMEA
Providing first-line helpdesk support via Remote Assistance in a fast-paced environment
Assisting with Hardware and software problems via phone or email.
An understanding of Windows Infrastructure, specifically server, network, Active Directory, DNS, DHC Windows 7 and 10 troubleshooting skills.
Experience using/troubleshooting Microsoft Office 2007 & 2016 within a network environment and ideally Smartphones too.
Basic understanding of PC hardware set-up and configuration
Either an IT (or related) degree or experience within the Desktop Support Industry