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Acting as an example to other team members, creating an ethical and motivated team environment;
Adhere to all Departmental Procedures and Controls;
Assist in the on-boarding of new clients or client accounts;
Assist with team/department projects;
Complete User Acceptance Testing on enhancements to systems and regression testing;
Ensure all client queries are responded to within 24hrs of receipt;
Ensure all event file and processes checklists are completed on time;
Ensure all event notifications/updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
Ensure DCFC tasks are completed on a daily basis;
Ensure monitoring of Global Inbox, covering other regions when required and cleared before EOD;
Ensure the timely resolution of all stock exceptions following reconciliation;
Escalate processing errors and potential risks to line manager upon discovery;
Monitor and action all daily diary messages;
Monitor and action all Queue's;
Participate in and host team Huddles;
Participate in Contingency testing;
Provide support to other Processors on the desk and across the department;
Regular review and update of Procedures for the team;
The accurate and timely processing of all events assigned;
Where relevant provide detail of exceptions and resolution date to Team Leader.
Minimum 1 year's experience within Financial Services;
A good understanding of Financial Operations.
Good working knowledge of computers and MS Office required;
Good communication skills;
Ability to Multitask;
Attention to detail;
Bachelor's Degree or during studies would be an advantage.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL Time Type : Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .
Internal Number: 6743000
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