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Acting as an example to other team members, creating an ethical and motivated team environment;
Acting as an intermediary and escalation point between processing staff and Operations Support Manager;
Adhere to all Departmental Procedures and Controls;
Analyze market changes and implement into current process where required;
Assist in and lead adhoc projects on behalf of the team;
Ensure accurate MIS reported on a monthly basis;
Ensure all client queries are responded to within 24hrs of receipt;
Ensure all event notifications/updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
Ensure Client Chasing spreadsheet is submitted to client by 12pm;
Ensure team is monitoring Global Inbox and covering other regions when required ,and clearing before EOD;
Ensuring all Business deliverables are achieved;
Escalate processing errors and potential risks to line manager upon discovery;
Identifying areas of risk and implementing further Controls where necessary;
Lead and coordinate User Acceptance Testing on enhancements to systems and also regression testing;
Lead in the on-boarding of new clients or client accounts;
Monitor and allocate all incoming client Instructions and custodian advices (received into XSP);
Participate in and host team Huddles;
Participate in bi weekly client call;
Prepare relevant test scripts and participate in Contingency testing;
Provide support to other Team Leaders in the section and across the department;
Regular review and update of Procedures for the team;
Review and provide feedback on Service Level Agreement applicable to the team;
Support Supervisor on the performance and development of processing staff within the team;
The accurate and timely processing of all events assigned;
Verification of teams work, and release of instructions to the Market.
Minimum 3 years experience within Financial Services;
An excellent understanding of Financial Operations.
Bachelor's Degree or higher would be an advantage.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL Time Type :Full time Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .
Internal Number: 6742998
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