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When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with passionate, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business.
Join the SVB team and help bring our clients' world-changing ideas to life.
We are seeking an experienced operation executive to design and execute our loan strategy and operations. Candidates must have direct management experience in the day to day operations of all aspects of loan servicing operations including booking, client care, loan servicing, payments and back office functions. The ideal candidate will be a proven leader and a strategic and analytical thinker with significant entrepreneurial drive, capable of ensuring all functions are effectively managed and compliant. Demonstrated ability to drive innovation and improvement in client experience while mitigating losses and improving internal operational processes is essential.
Lead optimization and improvement initiatives across core processes to achieve productivity objectives while simultaneously improving the employee & client experience.
Define the problem through a consultative approach, case studies, meetings and interviews.
Facilitate group discussions with varying levels of management to build the roadmap and strategy for identified enhancements.
Develop and present recommendations to the stakeholder team across various business units.
Develop plans and programs for change implementation in the organization.
Serve as expert in process transformation/optimization/improvement methods and tools.
Collaboratively challenge cross enterprise process owners, channel owners, oversight, legal, compliance, and other stakeholders to innovate "future state" solutions.
Partner with the business in creating fact-based business cases that support process re-engineering efforts through a defined and measurable value-driven roadmap.
Proactively work with broader team to highlight opportunities for process or technology improvements and to prioritize the best opportunities for re-design and automation.
Ensure that "future state" designs are realized, and redesign goals are met, by partnering with technology teams in the delivery of the optimized processes.
Engage with change management teams to develop and deliver comprehensive change management plans that arm employees with the information and tools they need to be successful.
Drive the definition, requirements, and adoption of process performance metrics & action reports to enable ongoing process management & improvement.
12+ years' work experience in process redesign required, preferably with a consulting firm or within the banking and financial services industry.
Expertise in and proven application success with Lean or other process optimization/innovation frameworks (certification preferred).
Experience with journey mapping and design thinking principles.
Superior analytical capabilities and the ability to manage a portfolio of project work streams.
Strategic, futuristic thought leadership, and the ability to work thru constraints.
Extensive experience with and demonstrated value delivery using process redesign/improvement tools.
Experience with utilizing process / relationship management platforms (such as Appian, Salesforce, etc.) to automate processes & workflows
Ability to deal with different personalities, cooperates with a wide array of team members, and work under pressure.
Objectivity, accuracy, patience, meticulous attention to detail with goal oriented and quality output are a must.
Superior communication skills, both written and verbal, as well as the ability to develop concise and effective communications tailored to specific audiences.
Strong influencing, coaching and mentoring skills; demonstrated success in building credibility with peers and key stakeholders (typically at a VP and SVP level) to drive action and change.
Strong and demonstrated team leadership (including experience in stand-up facilitation) to drive multi-discipline, multi-level teams to deliver exceptional results.
Demonstrated experience in leading major components of an organizational transformation initiative; including strategy, structure, methods, resources/skills, etc.
Be a self-starter and be able to lead without direct authority, influence and navigate corporate culture and business partner relationships
Internal Number: 6729909
About Silicon Valley Bank
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