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The Supervisor role is responsible to effectively manage the assigned operations and the Bankruptcy Specialists performing them. The Bankruptcy Supervisor is responsible for resolution of Bankruptcy issues and for minimizing risks and mitigating loss.
Ensuring that daily duties in the bankruptcy department are completed timely, accurately and following internal SLAs and quality standards. Will be responsible for monitoring pipeline and performance of the department as a whole and provide strategic training/ process improvements where needed.
This position requires extensive mortgage servicing and default servicing knowledge and management experience. Role is responsible for the oversight and performance of multiple functions related to the initiation of the default process. All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting.
The Bankruptcy supervisoris responsible to manage the assigned Bankruptcy processes and Specialists at the Jacksonville location.
Monitoring and managing the team to pipeline and performance reporting carrying all key Bankruptcy metrics, setting and measuring team to individual and team goals.
Manage the Bankruptcy process and team performing the Bankruptcy process in compliance with all applicable regulatory and investor/agency/insurer requirements, state and federal law, as well as, internal servicing policies;
Understand and Manage to meet or exceed all key performance and risk indicators in the Bankruptcy process
Organizing workflow and assignments within workflow to ensure that employees understand their duties and/or delegated tasks.
Understand, review and execute Bankruptcy documents;
Maintain and practice sound judgment in all aspects of role;
Completion of projects, training, quality control, and monitoring team performance;
Implementation of change requirements, process enhancements and reporting updates.
Effective management of staff performing the assigned Bankruptcy processes, including recruitment, development and training.
Use of reporting to oversee and manage metrics and quality of performance.
Reinforces culture of shared ownership and accountability for results.
Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.
Perform additional responsibilities as assigned by manager.
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstars internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
HS Diploma, GED or Foreign Equivalent required
10+ years default mortgage financial services experience, required in Bankruptcy.
Required, 5+ years leading a team of 10 or more
Required, advanced subject matter expertise in Bankruptcy
Preferred, 5+ Years Understanding of Mortgage Servicing and Mortgage Servicing Regulation (TCPA, FDCPA, FCRA) and Regulators (OCC, FRB, CFPB, GSE, HUD)
Strong Knowledge, of end to end default mortgage servicing operations including bankruptcy, debt collection, and Bankruptcy process.
Industrious, Entrepreneurial, Driven Personality
Demonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning.
Demonstrated ability to recruit, manage and motivate staff
Demonstrated ability to learn new products, processes, and technologies and leverage in day to day.
Exceptional written and oral communication including facilitation & summarization skills to drive action and results
Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation
Ability to work with, lead and consult with all levels in the organization
Adjusts positively to quickly-changing priorities and shifting goals
Team-first leader that is will to roll up their sleeves and get the job done
Internal Use Only: Job Band G
Posted 2 Days AgoFull time05674
Flagstar Bank, headquartered in Troy, Mich., is a full-service community bank with branches across the state. Chartered in 1987, today Flagstar is one of the largest savings banks in the country. It also is a mortgage powerhouse, making home loans nationwide and ranking as one of the largest mortgage originators in the country. It also is a major servicer of home loans.
Flagstar Bank, FSB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability. Flagstar Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please e-mail
or call (248) 312-2000 to let us know the nature of your request and your contact information.
For more information:
Member FDIC/Equal Housing Lender
Internal Number: 6493031
About Flagstar Bank
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