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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Processing transactions guided by the operating procedures, guidelines, policies and standards set.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.
Be guided accordingly and aware of the roles and responsibilities for money laundering preventation as stipulated in the Money Laundering Preventation (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
Conforming and adhering to the Team's risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc
Key Control Standards Assessment within department with nil over dues.
Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
Our Ideal Candidate
Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.
Meeting of own performance objectives and contribute in achieving the team's objectives.
Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
Assist the Team Manager in coaching selected team members to achieve the desired level of productivity and competency.
Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
Complete non-routine assigned task within the set deadline.
Filing to be done on daily basis.
No complaints from customers related to poor and indifferent service attitude and discourtesy. To pick up calls by 3 rings using standard script and practice standard code of SQ one bank.
Zero operational write-offs. No transaction errors/operational losses through accurate processing or data input with effective control and risk management.
No major adverse findings from internal auditors or external auditors including quality audits.
Apply now to join the Bank for those with big career ambitions.