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Grow your career at State Street From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other. We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.
In the role of Transfer Agent Specialist you will be responsible for:
Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner
Quality control of transactions processed and client correspondence
Assist in the delivery of on the job training and development of other administrators.
Ensure business standards and client deadlines are met on a consistent basis
Actively initiate Error, Fines & Loss analysis
Escalate client issues where necessary
Adhere to procedures in relation to all tasks
Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation
Identify process efficiencies in the course of their daily work and propose to line managers
Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
Gain broad expertise on company products
Build and maintain internal network of contacts
Display thorough understanding of the following tasks:-
Issuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation
Reconciliation completion and clearance of trades and cash Processing of register maintenance requests
Liaise with other departments in an effective manner
Provide/seek regular feedback to team leader
Act as an effective team player & deputies for immediate supervisor when appropriate
Show organisation skills for oneself and others
Display effective team focus by assisting colleagues in their daily routine
Positively influencing team morale in order to achieve set standards and goals
Show willingness to assume additional tasks in order to share workload within team/department
Maintaining a "can do" attitude
Administration of Clients/Investors correspondence
Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management
To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;
To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
To be quality driven, aiming for 100% accuracy and timeliness of delivery;
To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
To communicate and promote the values which reinforce and support a consistent quality culture.
To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE&L) in all tasks and interactions.
To be successful in this role, your experience should include
Knowledge and Competency Requirements
Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.
Essential & Desirable
Detailed understanding of procedural, technical and product requirements within Transfer Agency business
Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills
Excellent organisational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team